Manish Kapoor Email & Phone Number

Alpharetta, Ga, Us

Founded XIOSERV, a technology company based in North Las Vegas, NV, focused on delivering innovative AI-powered solutions and services.• Leading the development of cutting-edge AI products and IT services to empower small businesses.• Overseeing business strategy, growth initiatives, and scaling operations with a focus on 10x capacity through efficiency and technology innovation.• Building a strong foundation for global expansion, with future operations planned in India.

Noida, Uttar Pradesh, In

Key Strengths:-----------• Managed various Large Engagement with 800+ resources Globally for DC, Cloud, EUS and Security Towers• Setup Multiple Medium and Large NN Engagements• Soundtrack record of turning Red Engagements to Green• Craft and execute CX Strategy to effect on ground improvement• Perform Deep Dive Analytics to understand customer needs and frustrations, plus any barriers to adopting our services• Expert in Process and Continual Service Improvement• Helped customers save over Multi-Million via multiple optimization and risk management initiatives.• Expert in Budgeting and Financial Management• Sound experience in SLA Governance and reporting• Managed several outsourcing programs.• Expert in ITIL Implementation and improvement• Contractual Compliance and Regulatory audits• Team Building, Leadership and MentoringCloud & Data Center Delivery:----------------------• Managed All Data Center Tracks (Storage, Backup, Wintel, Unix, Database, Network Data and Voice, Job Scheduling)• Managed Private and Public Cloud Operations (AWS, Azure, GCP, Nutanix)• Design, Strategize & Implement IAAS, PAAS, SAAS Services• Oversee multiple Windows/Linux/Cloud Migration Projects• Oversee SD-WAN implementation projects.End User Services:--------------• Managed All EUC Tracks (Large Service Desk, Global Deskside Services, End User Computing & Engineering)• Global Multi-lingual Service Desk• Image Deployment and Hardening• Patch Management• End User Experience (UX)• Global Deskside Services• Global Remote Desktop Services• Proactive Desk ManagementSecurity Services:--------------• Information Security Management• BCP & DR Planning• SOC Operations• IAM• Vulnerability Management• Risk Management• GRC• Compliance and Regulatory AuditsPre-Sales:---------• Work on 100+ RFP, RFQ for Small, Medium, and Large NN Deals ($1Mn-$100Mn+)• Review RFP, validate solution, sizing, SLA and pricing, solution defense, etc.

Plano, Texas, Us

• Responsible for end to end delivery of infrastructure services for healthcare customer• Handle multiple customer facing technical teams spanning across Data Center and EUC tracks• Plan and execute short, mid and long term strategic plans• Improvise efficiencies via multiple initiatives like Automation• Enable special focus Business and Mission critical services• Ensure High Quality status updates on risks and issues• Plan and manage overall Delivery budget (P&L)• Continued track record of turning around RED technical towers into GREEN• Known to be people’s manager, a leader who has groomed multiple leaders and technical leads• Strong technical deep dive capability enables drive critical issues to closure with zero SLA Impact• Enable seamless execution from initial discussion till closure of EN Projects

Noida, Uttar Pradesh, In

• Responsible for end to end delivery of infrastructure services for a major customer• Handle multiple customer facing technical teams spanning 250+ headcount in Data Center and EUC tracks• Manage multiple strategic, complex programs and priority projects of large-scale• Plan and execute short, mid and long term strategic plans• Partner with customer CIO/VP on strategic discussions and future roadmap• Improvise efficiencies via multiple initiatives like Automation, waste elimination, Lean IT, productivity analysis, performance management• Enable special focus Business and Mission critical services• Ensure High Quality status updates on risks and issues• Plan and manage overall customer engagement P&L• Consistent track record of turning around RED engagements into GREEN• Known to be people’s manager, a leader who has groomed multiple leaders and technical leads• Handle application migration/upgrade projects to successfully reduce SLA impact• Strong technical deep dive capability enables drive critical issues to closure with zero SLA Impact• Leading initiative to implement IT Operations Analytics in multiple accounts• Enable seamless execution from initial discussion till closure of EN ProjectsSec. Role: Presales & Transition Group• Successful in bagging contracts from 3 odd customers within first Quarter, current win count 15 in 18 months• Develop Product & Services Catalogue and other Pre Sales documents from scratch• Develop Brochure and other pre-sales material to showcase our Technical Capability• Review and finalize SOW, SLA, Sizing• Provide 100% timely response to all RFI, RFP, RFQ, BOM queries• Participate in Due Diligence, Solution Defense exercises

Noida, Uttar Pradesh, In

Pr. Role: Service Delivery Manager / Head - Storage and Backup Tower, HCL Scale Services• Responsible for end to end delivery of Storage and Backup services for multiple customers• Manage relationship with SI from HDS, NetApp and EMC on discussions regarding EN project opportunities (requirement analysis, solution design & proposal, project win and execution)• Additional responsibilities included Database, Unix, Wintel services in scope• Handled 7 technical tracks spanning ~80 headcount multiple technologies• Plan and execute short, mid and long term strategic plans• Partner with customer CIO/VP on strategic discussions and future roadmap• Focus on increase in customer and account team's satisfaction levels via regular meetings and execution of SIP's• Drive High and Critical incidents and issues with zero SLA impact• Ensure 100% successful, on time delivery of Transition and Transformation projects• Plan and execute multiple service improvement initiatives such as Backup Reporting, CMDB cleanup, Backup Server reconciliation, storage reporting, capacity management for Storage, Backup, Wintel and Database• Ensure 100% Green rating in internal and external audits with proven track record• Identify skill gaps and revamp hiring despite already high attrition rate• Initiate Risk Management to identify, document and review risks with the customer• Plan and Implement Automated Monthly Dashboards to review team performanceSec. Role: Business Development / Pre-Sales Engagement for HCL Global Scale Services• Successful in bagging contracts from 15 odd customers within a period of one year• Develop Product & Services Catalogue from scratch• Develop Brochure and other pre-sales material to showcase our Technical Capability• Provide 100% timely response to all RFI, RFP, RFQ, BOM queries• Participate in all Due Diligence exercises

Global, Us

• Managed EMEA and NA Regional Teams of ~40 resources trained on HDS, NetApp and IBM storage technologies• Designed, Launched and Drive several Initiatives to improve Operations and Business methodology• Worked closely with System Integrators from HDS, NetApp and EMC on critical issues, future strategy and EN Business opportunities• Automated various workflows and reporting via highly advanced excel reports• Successfully initiated and implemented fully automated Excel DPA Backup Reporting for about dozen customers• Provided huge financial savings by automating billing for Disk Storage• Developed and maintained successful relationships with the Account/Service Execs/Platform Leads for respective accounts• Implemented plan to effectively handle application migration/upgrade projects to successfully reduce SLA impact• Successfully met SLA’s each month throughout the career in CSC• Identified and recorded Operational & Strategic Risks and highlighted to internal and external stakeholders for action and/or Risk Sign-off• Successfully initiated and implemented Global Code Evergreen Project which encompasses various critical factors of Storage strategy for short & long term• Reduced Attrition levels in the team due to increased team satisfaction• After success in the Global Storage Service Manager role, given "additional" responsibility of Storage Technology Manager for EMEA and then NA Region• Implemented Global Storage Risk Register for Storage Teams across all regions to ensure any risk is identified, mitigated or signed off with the customer• Received three Geo Level Awards for major accomplishments on Critical activities• As being the Top Performer of the team, promoted to next designation and given Team Lead position within six months of joining CSC. Designation change in six months of joining is rare in CSC• Promoted to Global Storage Service Manager based on my performance with previous client

Armonk, New York, Ny, Us

• Resolved L2 and L3 level issues on SAN Fabric• Resolved L2 and L3 level issues on HP and SUN Disk Arrays• Serviced File Restoration Requests from Snapshots in NetApp Filers

Palo Alto, Ca, Us

Provided L3 level support for the following:• HP SAN Switches (Brocade, Cisco, McData)• HP Enterprise Virtual Array (EVA), HSG80, Disk Storage Systems like MSA• HP Network Attached Storage (NAS) Solutions• Tape Drives, Autoloaders, Libraries (up to Enterprise Level) both SCSI and SAN attached• HP/Compaq Proliant Servers• Microsoft Clusters on HP Proliant Servers (SCSI and SAN attached Storage)• Being one of the Top performers in the team, was Selected for Storage support training in Feb' 05 at Hewlett Packard, Dublin, Ireland• Trained on HP and Compaq Server support by specialized trainers at HP, Dublin (Ireland) in Dec’ 04

Senior Technical Support Officer• Worked in Microsoft Enterprise Support (EPS) and supported Microsoft Server Operating Systems such as Windows NT/2000/2003 (Setup Process).• Supported highly technical issues like recovering Software Raids and recovering Dynamic disks. • Troubleshot issues in Windows Server Operating Systems related to Tape Backups and NT Backup Utility.• In Windows XP/9x process troubleshot the operating systems to dll and registry levelOTHER ROLES IN CIS: TECHNICAL SUPPORT FOR WINDDOWS 9X (98 & ME) TECHNICAL SUPPORT FOR WINDOWS XP TECHNICAL SUPPORT FOR MS BROADBAND SUPPORT

Bachelor Of Engineering - Be, Computer Science

10+2, Pcmbe