Systems Business AnalystDirected seven collection systems conversions (five consisting of open accounts, two consisting of charged-off accounts) resulting in system consolidation for assets ranging from 10 M to 85 M per conversion. Created project plans, programming specifications, test plans and scripts, and plans of tasks to be performed for implementation. Implemented end-of-term leases module for collection system resulting in a structured method of collecting outstanding delinquency on these accounts. As project leader, controlled project through Microsoft Project. Partnered with business collection group in defining business needs and requirements. Directed the programmers, created system testing criteria, developed test plans, and performed system testing. Directed annual enterprise disaster recovery test for development group. Administered the enterprise change management process and the Peregrine problem management process for development group.

Systems Business Analyst (February 1991 to February 1999)Performed business liaison functions to credit card processor First Data Corp.Converted acquired credit card portfolio.Implemented credit card processor’s system enhancements for the corporation. IT Group Manager (June 1980 to February 1991)Directed a million dollar annual budget.Directed software development and software maintenance activities of 35 programmer/analysts.Directed the training program for the corporate programming department.Participated in the evaluation of ATM vendors.Participated in feasibility study of bringing credit card processing in-house.Programmer/Analyst (January 1969 to June 1980)Developed mainframe software for eleven years using COBOL and Assembler languages. Developed and taught various departmental programming courses.