Forrest Griffith Email & Phone Number

Omaha, Ne, Us

Milwaukee, Wisconsin, Us

Omaha, Ne, Us

-Lead project prioritization.-Administrate over 5,000 mobile devices.-Implement programs to meet needs with various budgetary constraints.-Assist in the development of training materials and service manuals.-Troubleshoot device and system errors to log and resolve client concerns.-Support faculty and students at several schools both on-site and remotely.

Cupertino, California, Us

- Delivered technical support to clients by offering specific tailored solutions.- Maintained up-to-date understanding of operations and repair procedures for devices and systems.- Delivered consistent and quality mentoring, training, and onboarding for team.- Provided technology consultation for growing businesses.-Navigated complex customer calls around to seek a resolution agreeable to the customer.-Championed every customer throughout their entire journey in the store to ensure an exceptional end to every customer's experience.-Provided clear and actionable feedback through timely and direct conversation.-Fostered interpersonal relationships with coworkers to facilitate delivery and acceptance of feedback and enhance overall positivity of work environment.-Communicated repairs to customers in ways that met the customer at their level of technicalunderstanding.-Created training materials and documentation to help facilitate the development of the team.-Developed strategies through partnership to meet corporate targets for the repair process.-Managed consumables, serialized parts, and shipment and receiving of devices.-Trained new employees around core competencies for role success.-Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.-Identified needs of customers promptly and efficiently.-Resolved customer complaints through independent action and partnership.-Identified operational and performance issues and worked with managers to resolve concerns.-Reviewed support cases for technical and troubleshooting accuracy and identified needed processimprovements.-Utilized systems to manage and track customer inquiries to completion.-Delivered IT support for hardware and software to customers.-Mentored other support professionals to provide professional development and skill enhancement.-Evaluated and resolved software issues through systematic troubleshooting

Richfield, Minnesota, Us

-Supported customer journey.-Maintained a vast knowledge of all other product offerings in store.-Top sales performer with high service attach rate.-Planned and led training programs to enhance employee knowledge, engagement, satisfaction, and performance; taught out to wider sales team.-Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.-Presented training information via role playing, simulations and team exercises.-Determined course objectives and found or wrote course materials to cover topics.