Forrest Harding Email & Phone Number

Folsom, New Jersey, United States

Developed new functionality in ServiceNow for over 5 departments to improve process efficiency and operate with excellence which resulted in over efficiency savings of over 500 hours Hosted a requirement gathering session with business stakeholders to identify enhancement criteria Refined and generated weekly incident reports for the ServiceNow team to identify potential process improvements and providing business insights into improvement areas Performed a deep dive data integrity review of all aged incidents that were sent to IT Leadership which on average contained an open ticket age of over 200 days, through this data cleanse took corrective actions on incidents that reduced the average age by 75% Implemented a new Asset Management plug-in which manages over 5,000 assets to improve asset tracking resulting in over 300 assets being found and returned to IT

Instructed students on proper study habits while providing a productive work environment to improve grades and promote academic successManaged over 30 students well being across multiple schools to ensure proper academic and social processes were achieved

Bristol, Pennsylvania, United States

Created a new retain tracking database using Excel to improve operational efficiency and allow completed batches to ship to distribution centers more efficiently Analyzed and presented data and quality trends across multiple manufacturing sites using Power BI to improve visibility on known quality issues and improve overall quality success Managed new product launches using SAP ensuring the products met current quality standards and practices enabling upwards of 50 million dollars of product launched on time Corresponded with international vendors and suppliers to resolve product defects resulting in products being manufactured on time and within budget

Instructed students on proper study habits while providing a productive work environment to improve grades and promote academic successManaged over 30 students well being across multiple schools to ensure proper academic and social processes were achieved

Woodbury, New Jersey, United States

Developed new games and activities to entertain and teach over 60 camper to provide engaging learning and development opportunitiesResolved interpersonal conflicts between campers to ensure that the program could run as efficiently as possible while providing the most engagement for the children