Forrest Mcfaddin Email & Phone Number

Radnor Township, Pennsylvania, United States

• A multi-faceted role, reporting to the AVP of Technical Services. Responsible for managing internal application architecture and facilitating the development, implementation, and support of systems throughout the.
• Bridge the gap between IT service lines and non-technical staff during projects and initiatives.
• Review, design, and approve IT architecture, in a hybrid Windows, Linux, and AIX environment (SAP).
• Create architecture diagrams of existing and upcoming applications; used for solution approval andreferenced by technical teams.
• Manage Technical Projects related to security compliance and large-scale software updates.
• Design custom solutions with the available tools (IBM BigFix, PowerShell,.NET)

Philadelphia, PA

• Document network topology; improve network security through password and firewall policies.
• Developed a 6-month strategy for implementing improvements identified in network and server strategies.
• Improve network performance and establish a monitoring system for servers and appliances.
• Train team members in best practices and standard procedures.

Orlando, Florida Area

• Responsible for managing IT technologies and all aspects of IT operations. Oversee a team of cloud admins and help desk personnel.
• Manage IT infrastructure including data center, servers, networks, phone system, user devices, and office security.
• Lead infrastructure projects using a hands-on approach, successfully completing 12 technology projects.
• Develop and implement IT Infrastructure best practice standards, procedures, and departmental policies.
• Work closely with DevOps teams in infrastructure design, planning, deploying, and troubleshooting software throughout the development process. Manage deployments between DEV, UAT, and Production.
• Collaborate with business teams during 8 projects to ensure requirements are known and needs are met.

• Performed as team lead, taking ownership of 200+ virtual machines and the hardware which hosted them. Maintained all company hardware, software, and websites in a failover-ready environment.
• Responsible for managing 200+ virtual servers and the physical hardware which hosted them.
• Managed all infrastructure including: network switches, firewalls, and appliances.
• Installed and managed a new VOIP phone system, SIP Trunks, and Call Center.
• Redesigned network and segregated security zones.
• Introduced a new ticket system and brought different business units onto it, focusing on their processes.

• Perform tier 1 and 2 help desk tasks, while effectively communicating with other employees and upper management to ensure complete care of customers.
• Setup and configure Dell K1000 unit according to environment needs. Streamlined desktop deployment procedures.
• Inventory all company assets and manage data using SharePoint and Dell K1000.
• Create a loaner equipment reservation system in SharePoint.
• Manage user AD, exchange accounts and telephone extensions.
• Followed up with staff to develop rapport and ensure resolution.

Maitland, FL

• Perform Tier 1 and 2 desktop support tasks.
• Support all computers systems in the corporate office and over 150 apartment community offices (Over 900 computers and 1500 users) in person, phone, and email communications.
• Troubleshoot computer, printer, network, and software issues that arise at the community offices and keep in contact with vendors to verify equipment warranties.
• Research and develop advancements within the environment that are in-line with industry standards.

Daytona Beach, Florida Area

• Deploy Citrix "XenApp" to workstations.
• Troubleshoot printer and software issues that arise through the course of the Citrix deployment.
• Assess integrity and accordingly repair mobile thin clients.

Daytona Beach, Florida Area

• Manage student user accounts for assessment/study programs and ensure database integrity by purging expired users.
• Provide support to students with assessment and practice tests, through network and internet based applications.
• Ensure computer functionality, ensuring they were ready for test-takers.
• Assist in updating web pages on the Daytona State College websites.

Daytona Beach, Florida Area

• Perform hundreds of computer installations throughout the college campus.
• Un-box, stage, and image new computers.
• Troubleshoot issues related to computers, printers, phones, network, and other peripherals.
• Provide support to students and patrons within the Library Computing Commons.
• Answer student questions via phone calls and emails.

As, Network Administration, 3.8

Included courses teaching server administration, hardware, network design, and security.

Aa, General Education, 3.8

Included general BAS degree prerequisites, with electives in business, law, and digital media.