Forrest Merchant Email & Phone Number

Medford, MA, US

Greater Boston Area

• Incident management will monitor daily activities making sure when there is an incident the proper people are alerted according to the issue. Open a telephone conference bridge if requested or needed. Send out an email.
• Helped others to with issues with lost passwords, misplace RSA secure token to log into desktop from home, and replaced badges to let people in and out of the building and designated areas that person allow in.
• Created an email system to compliment the on-call calendar, allowing people to know on-call details every week.

Greater Boston Area

• Ensured production servers were up in the proper configuration and web pages were accessible.
• Checked production control queue for job request in the Jira help desk system.
• Researched problems files that didn’t automatically process also process the files manually through the appropriate system.
• Downloaded and uploaded files using secure web, secure ftp, and secure email. Decrypted and encrypted files as needed.

Greater Boston Area

• Tested batches to find errors in the live production batches.
• Created files, reports and to check the content of the daily activity.
• Ran Columbia Ultimate Business System CUBS, creating special set of letters, invoice, and reports to be sent out clients.

Greater Boston Area

• Took computer media place it on the camera take a frame that was design for a particular company and line it up with the data on the media. This would create the desired look the company would request.
• Created CDs from company data after we had downloaded on to our system.
• When a computer would run into issue or loose the operating system it was common practice to trouble shoot the problem before calling the help desk. The type of issue that was resolved in-house was changing memory.
• Using a Sun Solaris Unix system information was downloaded from the system and made available to be placed on CDs.