Forrest Baker Email & Phone Number

Seattle, Wa, Us

Redmond, Wa, Us

Redmond, Wa, Us

• Serve on the Central Leadership Team to provide direction and aligned support of achieving the strategic plan goals, district policies, department goals, technology initiatives, and organization technology projects and services. • $120M budget management over capital tech levy and technical operations, cloud initiatives and low code app development, equipment procurement and support, digital workflow & automation, and IT staffing and managed service contracts. • Oversight of all technical operations and service delivery, including SaaS, PaaS, IaaS, Data Center VMs and SANs, Telco/VoIP and Network infrastructure, Cyber security solutions, Asset and IT service management.• Direct the work of Team Managers and Project Managers with key performance indicators focused on achieving consistent customer satisfaction and solutions. • Consulting and collaboration with cross division colleagues, industry partners, and public sector/government agencies to review and plan technology services that address the needs of our community stakeholders.

Seattle, Wa, Us

Guest Faculty in the UW Masters of Science Information Management program for Winter Quarter 2023. Business Intelligence course: Foundations of Strategic and Managerial BusinessIntelligence

Walla Walla, Washington, Us

• Serve on the District Executive team to provide leadership for development and implementation of district-wide strategic plan, policies, culture, department goals, technology initiatives and projects, and district wide technology programs and services.• IT management of staff, projects and initiatives – including communication, determining scope, schedule and priorities, managing budget and resources. • Capital Project management - including infrastructure design, blueprint maps for MDF/IDF layouts, fiber connectivity, power and cooling. • Budget management for operations, program development, and delivery of services; including data center & infrastructure, cloud content, and online tools.• Oversight of all technical operations and customer service for end-users, data center systems, applications services, network infrastructure & security systems.• Supervise engineers and technical support staff with key performance indicators focused on top quality service and outstanding operations.• Regular consulting with Admin team, department leads, and customers to plan and review technology services, efficient delivery, and ensure customer satisfaction.

Walla Walla, Wa, Us

• Strategic planning and risk management review and presentation of long-term technology objectives to achieve cost-effective goals and data driven standards. • Lead customer service helpdesk team in daily support priorities and operations. • Analyze data across department functions to establish standards for technology, reporting and project management; and recommended IT solutions for efficiencies. • 10+ yrs experience managing cross-functional programs and teams with deadlines. • 10+ yrs experience IT project management, network infrastructure and cybersecurity administration, document and communication status and results with Presidents cabinet and other relevant college stakeholders and community members.• Data Center system admin experience with Windows, RedHat, and HP-UX platforms using BIND DNS, DHCP, Active Directory and Group Policies for Email, Database, and File servers; HP and Dell hardware for VMware ESXi virtual and iSCSI Storage Area Network.• Managed Information Systems life cycle including data analysis, consulting, planning, communicating with leadership and constituents as well as implementation of systems and infrastructure to accommodate growth and future programs tech needs. • Developed budgets and estimates for equipment, personnel, training, and operations• Created reports, polices, and relevant documentation for IT support and operations, including Disaster Recovery, sustainable life cycle plans, and COOP.

Walla Walla, Wa, Us

Served as network engineer services leader. Analyzed and resolved technical requirements for network and computer systems to determine optimal performance, longevity, security audit & governance, and ultimately maintain stellar service levels. • Maintained and supported deployment of all network services, including HP and Cisco LAN/WAN switch connectivity, VPN/Firewall cyber security, Wireless access, IP Video Conferencing (VTC), VoIP, and mobile communications. • Researched, quoted and provisioned required IT supplies and equipment.

Walla Walla, Wa, Us

• Lead faculty and staff software application training for professional development.• Developed and presented regular grant project status reports to grants director.• Systems Administrator of 60+ Windows and Linux servers in physical and virtual data center. Including Active Directory domain controllers and Exchange servers.• Implemented first Windows server to campus network to support IIS, SQL, and apps.• Responsible for researching and implementing of document imaging and reporting system.

• System Administrator of Novell file, print and email servers• PC, software, and network technician for ethernet and satellite connectivity• Supervised three Administrative and Office Assistants in daily field operations. Developed monthly budget for payroll, operations and services

• Managed Point of Sale services, credit authorization, Accounts Payables, Profit & Loss reports, Monthly Sales Goals & Incentives, and overall customer service and sales.

Master'S Of Science Degree, Information Management

Bachelor'S Degree

Education record

L363 Multi-Hazard Emergency Planning, Crisis/Emergency/Disaster Management