Forrest T. Email & Phone Number

Seattle, Washington, US

Seattle, Washington, US

• Manages a portfolio of software solutions to provide world-class customer experiences in the airline industry.
• Develop a frictionless experience for guests to modify itineraries in an intuitive way.
• Leverage monitoring tools to proactively defend against outages and minimize negative customer impact.
• Reduce technical debt by breaking out legacy pages into new modern solutions with web components.
• Migrated legacy system to a maintainable azure stack with increased security.
• Improved in-house tools to increase call center productivity.

Chico, California, US

• Undertook a 3 month internship which taught the best practices, tools, and culture of DevOps
• Designed and presented tech demos which taught peers how to use helpful tools
• Worked as part of an agile team to create automated infrastructures and functioning CI/CD pipelines

Chico, CA, US

• Co-lead a team which produced a biannual event involving over 2,000 university students and local community members.
• Built and maintained a database tracking student participation throughout the event.
• Automated the processes to produce data aggregates for instructor use, reducing the delivery time from 2 weeks of manual work to 1 day.
• Collaborated with faculty to create educational experiences focused on encouraging civil discourse.
• Designed and facilitated trainings for student employees.
• Worked as part of a leadership team and participated in decision-making on behalf of the program.

Chico, CA, US

• Worked as a peer mentor in a project based interdisciplinary first-year college course.
• Collaborated as part of a teaching team to plan and implement course curriculum.
• Facilitated group discussion among students to promote peer-based learning and increase academic engagement.
• Provided constructive feedback on student’s work.