I have a strong background in data analysis, project management, and strategic planning, thanks to my Bachelor's degree in Business Administration, Management and Operations from State University of New York at Oswego. These skills enable me to streamline processes, manage teams, and drive business growth across various industries.Currently, I am the Operations Director at Pawgo, a leading app-based mobile dog grooming service. I spearhead automation initiatives to enhance operational efficiency and support application development. I also manage a fleet of 70+ vehicles, reducing downtime by 25% within the first 60 days. Additionally, I oversee fiscal reporting, invoicing, and financial management using Quickbooks. In my previous role as Director of Operations at Chick-fil-A Restaurants, I implemented systems that significantly improved operational metrics, resulting in a 95th percentile rank nationwide. I excel at communication, interpersonal skills, and customer relationship management. I am passionate about delivering quality service, optimizing performance, and achieving customer satisfaction.