Jesse Forrester Email & Phone Number

Redwood City, Ca, Us

West Hollywood, California, Us

Mountain View, Ca, Us

Palo Alto, California, Us

• Creation of IT policies and procedures (hardware policy, on-boarding/off-boarding, data retention, passwords, etc..)• Integrated Single Sign-On for all applications, including home-grown• AWS administration (IAM, VPN tunnel creation, EC2 creation/user management, security groups, audit logging, etc..)• Set up computer management software JAMF: improved security, and asset tracking• Data migration, and merging of G-Suite domains• User device support (MacOS, Windows, Android, iOS, Linux/Unix)• Desktop hardware, software and peripheral upgrades, installations and configurations• User account setup, and maintenance• Provide guidance for G-Suite applications (Mail, Drive, Calendar, Meet)• Troubleshooting/Diagnosis of network connectivity problems LAN/Wifi, and remote connectivity problems (VPN)• Development and maintenance of user facing documentation

San Jose, Ca, Us

• Migration of data to AWS cloud • Building of ETLs for the Operations and Analytics teams• Build data pipelines in AWS ( S3, EC2, EMR, Redshift ) & Talend• Monitor and Maintain ETLs• Work efficiently with Stakeholders• Migrate ETLs to new platforms, with new services, on new system• Troubleshoot and support all pipeline, and data related issues both enterprise facing as well as with Shutterfly partners• Design, build and deploy extremely efficient & reliable data pipelines to move data (both large and small amounts) into and out of the Data Warehouse, performing any necessary transformations • Integration of third party data/systems to enrich the data environment and enable new analytic perspectives• Work across multiple teams in high visibility roles and own solutions end-to-end• Collaborate with program managers, business partners and other engineers to develop and execute project plans

San Jose, Ca, Us

Setup and Maintenance of Mobile Device Manager • Creation of Configuration, and Compliance policies for iOS and Android devices •Passcode requirements (minimum length, complexity, etc..) •Device state requirements (Encrypted, not rooted, updates, etc..) •WiFi and email profiles •Deployment of required applications •Creation of Conditional Access Policies •Multi-Factor Authentication when off network, or unmanaged Access and Authentication •Single-Sign On •Coordination with vendors/application owners regarding metadata, and user communications •Creation of custom attributes as necessary •Creation of Security Groups •Role based access to applications •Permissions based on roles/groups •Auto-provisioning End-User systems maintenance/management •Troubleshooting of any issues that may arise •Ensuring systems/applications are up to date •Testing of updates with existing systems Proof of Concepts for new applications •Creation of test groups, and environments •Deployment and testing with test users •Roll-out to production

San Jose, Ca, Us

• User Desktop/Laptop support both Windows and Mac systems• Desktop hardware, software and peripheral upgrades, installations and configurations• Monitor Help Desk ticketing queue to ensure a prompt and efficient response for local and remote users• User account setup, and maintenance (Active Directory/MS Exchange)• Provide guidance for MS Office tools (Word, Excel, PowerPoint, Outlook, Office365)• Troubleshooting/Diagnosis of network connectivity problems LAN/Wifi, and remote connectivity problems (VPN)• Development and maintenance of user facing documentation• Lead employee training during Intro to IT Orientation class• Act as the primary contact to handle critical incidents and VIP service tickets, and promptly escalate user problems and complaints to senior IT management• Support for mobile devices (Android and iOS)

Hayward, Ca, Us

• Provide first level support and problem resolution for all users with hardware, software and applications problems• Use advanced troubleshooting, and creative problem solving skills• Act as a liaison between customers and internal support staff to assure accurate problem interpretation• Courteously and proficiently obtain and convey concise problem information from users to IT personnel• Utilize superior customer service skills• Escalate problems to their appropriate IT group• Handling of IT incidents, and requests received via telephone, email, live chat, or Service Desk application (Service Now)

San Francisco, California, Us

• Implemented HRIS platform, BambooHR• Managed conversion of data from existing systems into BambooHR• Ensured employee documents are complete, current, and appropriately stored in employee files, and BambooHR• Standardized layout of all personnel files• Priced, sourced, and integrated electronic signature software, RightSignature• Developed paperless new hire document procedure utilizing BambooHR and RightSignature

Honolulu, Hi, Us

• Assisted with VoIP deployment, including unpacking, provisioning and installing phones• Tested, cleaned and prepped telephone instruments required for trouble tickets• Updated information in the Telecom Request (TR) database system• Took trouble calls, generated trouble tickets and assisted in repairs • Provided customer service regarding use of telephone system features, functions, and capabilities• Data management of Telecom documents, forms, letters, reports, etc• Managed main communication regarding updated newsletters, notices, brochures, etc. to campus departments and telecom coordinators• Received incoming mail, date stamped, and distributed to appropriate staff• Ran errands and performed any other clerical duties as required • Reported to manager of user services regarding telecom system issues

Arlington, Virginia, Us

• Led new soldiers in orientation and training regarding daily tasks and operations• Examined vehicles, compiled estimates of repair costs, and secured customers’ approval to perform repairs• Troubleshoot fuel, ignition, and emissions control systems, using electronic testing equipment• Inspected and tested new vehicles for damage and recorded findings so that necessary repairs could be made• Tested electronic computer components in automobiles to ensure proper operation• Verified inventory computations by comparing them to physical counts of stock, and investigated discrepancies and adjusted errors• Marked stock items using identification tags, stamps, electric marking tools, or other labeling equipment• Examined and inspected stock items for wear or defects, reporting any damage to supervisors• Provided assistance or direction to other stockroom, warehouse, or storage yard worker• Reported to Motor Sergeant regarding inventory, vehicle repairs, and other motor-pool operations

Advanced Software Engineering Immersive, Computer Software Engineering

Bachelor Of Science (Bs), Industrial And Organizational Psychology

Bachelor Of Arts (B.A.), Psychology