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As a proactive and trusted IT Manager at Revenue Enterprises, my role revolves around pioneering digital transformations and leading strategic initiatives to incorporate advanced technologies into our business framework. This innovative and flexible approach, or as we like to call it, the 'IT DNA,' underlines our commitment towards staying ahead of the curve.On the business development front, I consistently seek to capitalize on growth opportunities and expand our company's reach by deploying inventive strategies and resources. Parallel to this, I manage vendor relationships, fostering productive collaborations that align with and bolster our goals.My leadership role further extends to managing diverse teams across multiple departments. Here, I prioritize creating an inclusive and productive work environment, enhancing communication, promoting team cohesion, and encouraging a culture of ongoing growth and learning.Crucial to my role is the development and implementation of efficient workflows and systems. By refining our processes, we increase productivity, reduce costs, and stimulate business growth. Alongside, I also dedicate my efforts towards building robust protocols for information safety and infrastructure security, thereby ensuring our digital assets are well-protected.In my view, trust is the foundation of every professional relationship. Whether it's with my team, vendors, or senior leadership, I strive to foster trust through transparency, reliability, and a relentless commitment to upholding our organizational vision. My success lies in orchestrating a professional culture centered on mutual respect, collective efforts, and a shared commitment towards achieving our goals.

As the primary liaison for all information system requirements at IntelliSource, my role is diverse and dynamic, encompassing supervision of our internal IT team and establishing the foundational IT architecture for IntelliSource and our partner companies. Innovating the digital backbone of our business, I provide high-level support and project management, essential for creating high-value revenue systems.At IntelliSource, we take pride in delivering innovative solutions to our partners, which not only amplifies their technical standing but strengthens our relationships. Some notable achievements include presiding over 50+ high-impact business projects, including multiple site constructions, both in-state and out, as well as the implementation and deployment of EPP, MDM, RMM, and CRM.As the IT Manager for My Ride To Work (MRTW), a partner company of IntelliSource, from Feb 2017 to July 2020, I retained my role as the central point of contact for information systems. My primary responsibilities spanned building and structuring the IT DNA and cloud strategy of MRTW, while also implementing monitoring solutions using GPS, ODB2 tracking, and hosted video solutions. This included integration to partners' networks for ridership tracking security necessities.Notable accomplishments included the scope and deployment of EPP, RMM, CRM solutions, propelling MRTW into complete mobility, enabling operations out of a mobile field office whenever necessary. Furthermore, I oversaw the construction of the company's head office, further underscoring my multifaceted role.

In my tenure at MyTech Partners (MTP), I was profoundly involved in a versatile spectrum of tasks, which diversified my exposure and expertise in the IT domain. As the key point person, I frequently interfaced with clients to scrutinize and enhance their network and physical infrastructure, fortifying system robustness and enterprise security.Embarking on meticulous auditing exercises for compliance, I contributed to the formation and enrichment of operational efficiency via SWOT analysis and SOP generation. I believe these strategic exercises bolstered MTP’s internal team's tactical execution, driving improvements in service delivery.My unique responsibility was to shape the scope of projects while overseeing their management - for both new and existing clients. This role typically involved fortifying client relationships through expert consulting, problem resolution, and service performance enhancement.Another notable aspect of my role was providing critical support for the MTP internal IT resources at our Denver location. Seamlessly executing emergency escalations, dispatching resources, and coordinating NOC service support epitomizes my capacities.Not only did this role offer comprehensive assistance to our remote and field services team but also forged stronger, symbiotic relationships, making me an indispensable linchpin for MTP. This efficient synchronization of tasks fostered an environment of team collaboration while consolidating my skills in IT management.

At Solve IT, an organization that merged with MyTech Partners in 2015, I held the pivotal role of supervising the remote service team. This involved meticulously ensuring a high rate of deliverability by maintaining an impressive 85% weekly billable rate. In consequence, this level of meticulous oversight not only guaranteed customer satisfaction but also fostered business profitability.In addition to overseeing the team, I acted as the primary escalation point for any complex problems that couldn't be resolved by both our remote and field teams. This responsibility illustrated my problem-solving capabilities and expertise in providing quick and effective solutions to otherwise daunting IT challenges.My role as an Escalation Specialist was multi-faceted. I was entrusted with the task of creating training outlines and mentoring engineers. This encompassed tech screening and participating actively in the employee hiring process. This process fine-tuned the team's technical skills and also ensured that we onboarded premier talent that fortified our team’s strength.Far from being confined only to internal affairs, my position also required hands-on involvement in managing high-priority emergency projects. I concentrated on assisting clients in crisis, acting swiftly and confidently to mitigate risks and circumvent potential damages. This unwavering dedication to client service has not only honed my technical prowess but also reinforced my customer-centric approach in my work.

At Everon Technology, my role was grounded in supervision, management, and solution design. I actively supervised diverse projects, streamlining the critical process of scoping and architecting tailored IT solutions for clients. This critical role allowed me to perform as the conduit between the client's needs and our team’s abilities, guaranteeing concise communication, effective execution, and optimal outcomes.A significant aspect of my responsibility involved managing the flow of both projects and field partner resources. This pivotal role ensured seamless coordination and peak efficiency, facilitating the successful delivery of advanced projects. The range of these projects included network implementation, server rebuilds, and upgrades, to more intricate architecture and virtualization projects.Collaboration was another cornerstone in my role. Working with service and account managers, we collectively ensured the delivery of innovative solutions to our clients with a distinctive 'white-glove' treatment. This high-quality servicing underpins our commitment to exceeding client expectations at every opportunity.In addition to these duties, my position necessitated advanced desktop support and escalation expertise. By conducting research and consulting with new and existing clients, I actively helped to recreate or shape their IT DNA. Throughout these multifaceted responsibilities, I upheld a remarkable achievement of maintaining at least a 95% billable revenue during projects and escalation support. This operational efficiency acted as testimony to the productive project management and consistent revenue generation skills in my portfolio.