Nicholas Forsyth Email & Phone Number

Brisbane, Queensland, Australia

As an After Hours Agent Support Officer, I work within a cross-skilled team, providing crucial operational and administrative support across multiple global teams. I handle complex complaints, ensure the smooth operation of roster systems, and generate insightful reporting to maintain service levels for over 140 consultants across four countries (Australia, New Zealand, Malaysia, and Canada) and six brand divisions.Key Responsibilities:Investigating and resolving escalated complaints, coordinating with various departments for cross-functional solutions.Managing and processing leave audits, including annual leave, sick leave, overtime, and shift swaps.Generating and analyzing key performance indicator (KPI) reports and scorecards for leadership teams.Providing on-demand reporting on hold times, escalations, and accuracy of team performance metrics.Supporting new hires with roster integration, buddy shifts, and cross-training for operational excellence.Collaborating with learning and development teams to address common errors and enhance training protocols.

Brisbane City, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Within the Flight Centre Travel Groups after hours emergency assistance team I specialize in providing assistance to corporate companies travel portfolios based in Australia, New Zealand, and Canada - Cross-skilling in the businesses of Corporate Traveller (Australia/Canada), FCM Travel (AU), Flight Centre Business Travel (AU), and Stage and Screen (CA).

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Australia

Nextra Albany Creek has created a wealth of confidence and knowledge of product, and customer service skills over the years of employment. Arriving at my workplace for my shift period is always fun and exciting with working in a great work environment, and of course - fantastic colleagues. I am passionate about customer service and work in a professional manner to get the job done. Working with an abundance of colleagues is fun, and I enjoy it extensively - however I am also a resilient employee that can be trusted to work alone and thus, get the job done without being told what to do countless times over. Duties- Customer Service - Cleaning duties- Open/Close the store - Stock Take- Cash Handling - Printing- Give Advice - Binding - Telephone Skills - Creating Syndicates- Merchandising - Designing documents

Diploma Of Travel And Tourism Incorporating Certificate Iii In Travel, Travel And Tourism

With completion of the Diploma of Travel and Tourism Incorporating Certificate III in Travel in late 2015, I have been enriched.

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Cert II in Tourism Business Studies Hospitality ITN English Maths A