Technology Solutions Expert. Curating imaginative streamlined business systems.

Assist small business with website creation and computer maintenance. Also provide public computer repair and assistance.

• Manage a 100 seat multi-site call center with four departments.• Head the development of our CRM (PHP, HTML, CSS, SQL), marketing (WordPress & Mautic), and messaging systems(Asterisk) while maintaining daily operations through a dedicated five-member team.• Facilitate multi-team Scrum ceremonies (sprint planning, retrospectives, daily stand-ups, etc.)• Ensure data integrity through proper database management practices with MySQL.• Maintain an 18+ mixed server environment (Windows/Unix/Linux).Key Accomplishments:Overhauled telephony system, resulting in a 10% reduction in expenses while providing the feature set of a system costing 260% more.Migrated to an open source CRM (SuiteCRM) reducing costs over 85% compared to competing SaaS services.Designed custom CRM modules in PHP, including an integration with the Citrix RighSignature document signing service.Identified the need for a Marketing Automation Platform (Mautic) enabling our marketing team to make more meaningful customer connections without hours of manual data scrubbing.Coordinated business relocation and expansion while ensuring zero downtime for clients and employees.Upgraded the network to include a multi-site VPN with AWS using pfSense, increasing the quality of service for VOIP and saving the company nearly 90% over a vendor specific solution.Designed a multi-site Windows Active Directory Domain network, optimizing user management and minimizing computer related downtime with remote assistance.Redesigned public facing websites (WordPress, PHP, HTML, CSS, SQL), enhancing functionality and ease of use.Automated manual back-office payment processing through shell and PHP scripting.

• Provided consultative services for small businesses (Project Management).• Developed custom web integrations(PHP).• Designed network implementations, improving VOIP quality of service.• Managed SQL databases, improving performance and preventing failure points.Key Accomplishments:Resolved network failures that caused extended downtime (pfSense)Assisted multiple business start-ups with data management (SQL), networking, and telephony systems(VOIP)Ensured smooth office transitions with little to no downtime (Project Management)

• Programmed custom Suite/SugarCRM modules in PHP to meet business needs.• Headed internet marketing campaigns, reducing lead costs.• Automated client contact through scripted email and voice notifications, resulting in reduced labor cost for client updates.• Maintained a mixed server environment. (Linux/Windows)Key Accomplishments:Streamlined business processes by removing the need for paper records.Revamped online presence (PHP, HTML, CSS) and assisted in lead generation through tailored marketing campaigns.Migrated email system to a self-hosted solution on Linux, reducing cost and increase reliability.Built customized self-hosted instance of SugarCRM reducing per user costs

Manage documents for paperless storage. Assist with daily server maintenance. Provide day to day Technical Support.