Hai An Ho Email & Phone Number

Information is the most valuable thing nowadays.

• 

  Product Operation Specialist

  Vng Corporation

  Sep 2011 - Present - Ho Chi Minh City, Vietnam

  I’ve spent over 13 years managing a diverse portfolio of online games, specializing in everything from feature design and data analysis to market research, community management, and payment systems. Additionally, I oversee the planning, execution, and tracking of various short-term game publishing projects, coordinating across departments to ensure deadlines and quality standards are met. I collaborate closely with content creators, monitor user experiences, resolve player issues, and ensure all content and operations adhere to local regulations and industry standards.My goal has always been to create engaging, immersive gaming experiences that captivate users while driving sustainable revenue growth.In VNG, I’ve had the privilege of working as a core operator for high-profile titles like Gunny (Web), TLBB 3D (PC), VLTK Mobile, and Perfect World Mobile, among others. Throughout, my focus has been on balancing innovation with operational efficiency, ensuring both seamless player experiences and effective game management.Beyond game management, I have extensive experience in global payment systems, working alongside partners like Razer Gold, UniPin, Adyen, and MyCard. Navigating the complexities of international payment flows and optimizing cash transactions to ensure secure, user-friendly purchasing options is something I take pride in. I strive to make payment solutions as smooth as the gameplay itself.I also believe in the transformative power of AI and actively integrate it into my work. While its potential can be daunting, I view AI as a tool to enhance decision-making, streamline operations, and push the boundaries of what’s possible in the gaming industry.With a strong foundation in market research, operational strategy, and financial planning, I’m always looking for new ways to improve processes and connect with others who share my passion for gaming and entertainment.

• 

  City College Plymouth

  Computer Science