Fabrizio Fortini Email & Phone Number

Milan, Lombardy, Italy

• I work as Customer Success Manager, providing technical lead and support to our main customers. I manage the technical relationship with a few important customers working closely with our sales. My main goals are.
• Be the primary contact point for customers’ requests.
• Ensure the contractual SLAs are met.
• Provide technical leadership for customer's major IT initiatives, addressing them internally to the proper technical structures.
• Liaise with customers discussing service levels and proposing improvements plans.
• Provide guidance and advice to customers for technical aspects before and after sales.

Milano, Lombardia, Italia

• As a TAM I was responsible for building and maintaining post and pre-sales relationships with largest and most complex customers. I serve as a trusted advisor, ensuring successful services deployment and adoption.
• Provide advice and guidance on Econocom's Hybrid Cloud Services, ensuring successful ongoing usage, adoption and selling.
• Help Sales managers to build comercial offers, working with engineers and architects selecting the best tecnical solution at minimum price.
• Design and develop innovative solutions to satisfy customer requirements.
• Select and manage third parties service providers and suppliers, in order to guarantee the best cost effective solutions to customers.
• Function as a frontline technical resource for “best practice” and informal customer questions

Milan Area, Italy

• I worked as Technical Project Manager, providing support to Feltrinelli managing the IT & network infrastructure transition, from the outgoing outsourcer (BT) to the new one (Vodafone). I acted as main Feltrinelli’s.
• Be the primary contact point for external project stakeholders.
• Provide project leadership for Feltrinelli's IT initiatives.
• Provide guidance and advice to Feltrinelli for technical aspects related to project implementation.
• Organize and attend SAL meetings with project stakeholders.
• Track project progress.

Milan Area, Italy

• As a TAM I am responsible for building and maintaining post and pre-sales relationships with largest and most complex customers. I serve as a trusted advisor, ensuring successful services deployment and adoption.
• Provide advice and guidance on Econocom's Hybrid Cloud Services, ensuring successful ongoing usage, adoption and selling.
• Help Sales managers to build comercial offers, working with engineers and architects selecting the best tecnical solution at minimum price.
• Design and develop innovative solutions to satisfy customer requirements.
• Select and manage third parties service providers and suppliers, in order to guarantee the best cost effective solutions to customers.
• Function as a frontline technical resource for “best practice” and informal customer questions

Milan Area, Italy

• I supported sales productivity and deal flow by securing the “technical close” in complex IT projects for main customers.I collaborated with internal sales, operations and key customer technical decision-makers, in.
• Pre-sales technical support to account managers addressing customer’s needs and developing new business opportunities.
• Design and development of IT service solutions.
• Liaise with customers in order to gather technical requirements.
• Present solutions to key customer’s decision-makers.
• Coordinate both internal and external resources and activities required for project deployment or for addressing post sales project issues.

Milan Area, Italy

• I managed a broad range of projects from pre-sales design support to service acceptance and operation. I drove the delivery of network and IT services, to ensure the fastest possible implementation meeting both client.
• Offer customers high quality service at all times, in accordance with contractual SLAs.
• Generate external and internal service status reports and ensure follow up action on open tasks.
• Produce Service Improvement Plans
• Be single contact point for any customer issues during project implementation and normal operations.
• Support project design giving technical offer authorization.

Rome Area, Italy

• Role:I was responsible for the pre-sales activities of the I.Net Rome branch, supporting the account managers of the central/south Italian region.Main Activities:
• Design and development of data / security architectural frameworks.
• Liaise with customers in order to gather technical requirements for new implementations.
• Present technical projects to customer’s management.
• Coordinate all the resources and activities required for project deployment or for addressing post sales project issues.
• Provide technical leadership searching for innovative ways of addressing technology and business problems.

Rome Area, Italy

Role:I was responsible for the IN part of the turnkey project of the Gomobile GSM network in Malta.Main Activities:• Define and coordinate any implementation and upgrade activities of the IN platform and services.• Produce and update detailed project plans, assuring resources availability and time schedule.• Liaise with the customer being single point of.

Role:• During the first three months I was involved in the company build up phase in which flexibility and versatility were necessary to deal with several kinds of activities. Actually, I had to manage the projects of network implementation, dealing with providers and contractors as to ensure the completion of the activities on time.• At the end of this.

Main Activities:• Technical specifications definition and analysis of the provided system.• Planning and carrying out of system tests.• On site verification of the customer requirements satisfaction