Fabrizio Fortini Email & Phone Number

Milan, Lombardy, Italy

I work as Customer Success Manager, providing technical lead and support to our main customers. I manage the technical relationship with a few important customers working closely with our sales. My main goals are maintaining a high service quality in accordance to contractual SLAs, build strong relationships and expanding the revenues upselling services.Main activities:• Be the primary contact point for customers’ requests.• Ensure the contractual SLAs are met.• Provide technical leadership for customer's major IT initiatives, addressing them internally to the proper technical structures.• Liaise with customers discussing service levels and proposing improvements plans.• Provide guidance and advice to customers for technical aspects before and after sales.• Drive customers to innovative solutions provided by my company, thanks to my wide and solid technical IT knowledge and experience.• Manage cross-functional IT project teams, which could consist of consultants, engineers, marketing, and suppliers.• Act as front-line technical resource for "best practice" and informal customer’s questions.• Ensure client satisfaction and strengthen ties with customers.

Milano, Lombardia, Italia

As a TAM I was responsible for building and maintaining post and pre-sales relationships with largest and most complex customers. I serve as a trusted advisor, ensuring successful services deployment and adoption, mastering cutting edge IT technologies.Main activities:• Provide advice and guidance on Econocom's Hybrid Cloud Services, ensuring successful ongoing usage, adoption and selling.• Help Sales managers to build comercial offers, working with engineers and architects selecting the best tecnical solution at minimum price.• Design and develop innovative solutions to satisfy customer requirements.• Select and manage third parties service providers and suppliers, in order to guarantee the best cost effective solutions to customers.• Function as a frontline technical resource for “best practice” and informal customer questions• Engaging with customer support as a customer advocate to ensure speedy resolution of customer issues• Engaging with Product management as the customer advocate on product roadmap discussions• Maintain current functional and technical knowledge of Econocom's Hybrid Cloud Services

Milan Area, Italy

I worked as Technical Project Manager, providing support to Feltrinelli managing the IT & network infrastructure transition, from the outgoing outsourcer (BT) to the new one (Vodafone). I acted as main Feltrinelli’s contact point for the 2 outsourcers, assuring a prompt feedback to both internal and external requests, validating technical requirements, operational processes and planning. With my extensive experience I helped Feltrinelli to make sure the transition was smooth, covering any aspect of the project, including technical solutions validation, vendor selection and process improvement.Main activities:• Be the primary contact point for external project stakeholders.• Provide project leadership for Feltrinelli's IT initiatives.• Provide guidance and advice to Feltrinelli for technical aspects related to project implementation.• Organize and attend SAL meetings with project stakeholders.• Track project progress.• Assign actions to the work team and make sure of their completion on time.• Present solutions to key Feltrinelli’s decision-makers.• Represent Feltrinelli and provide advocacy during project meetings.• Identify the best technology partners & solutions covering Feltrinelli’s IT requirements.• Identify project risks and propose mitigations solutions.• Ensure client satisfaction and strengthen ties with him.

Milan Area, Italy

As a TAM I am responsible for building and maintaining post and pre-sales relationships with largest and most complex customers. I serve as a trusted advisor, ensuring successful services deployment and adoption, mastering cutting edge IT technologies.Main activities:• Provide advice and guidance on Econocom's Hybrid Cloud Services, ensuring successful ongoing usage, adoption and selling.• Help Sales managers to build comercial offers, working with engineers and architects selecting the best tecnical solution at minimum price.• Design and develop innovative solutions to satisfy customer requirements.• Select and manage third parties service providers and suppliers, in order to guarantee the best cost effective solutions to customers.• Function as a frontline technical resource for “best practice” and informal customer questions• Engaging with customer support as a customer advocate to ensure speedy resolution of customer issues• Engaging with Product management as the customer advocate on product roadmap discussions• Maintain current functional and technical knowledge of Econocom's Hybrid Cloud Services

Milan Area, Italy

I supported sales productivity and deal flow by securing the “technical close” in complex IT projects for main customers.I collaborated with internal sales, operations and key customer technical decision-makers, in order to guarantee the best cost-effective solution that accurately addressed customer needs.Main Activities:• Pre-sales technical support to account managers addressing customer’s needs and developing new business opportunities.• Design and development of IT service solutions.• Liaise with customers in order to gather technical requirements.• Present solutions to key customer’s decision-makers.• Coordinate both internal and external resources and activities required for project deployment or for addressing post sales project issues.• Provide technical leadership searching for innovative ways of addressing technology and business problems.• Identify the best technology partners for developing the whole IT projects.• Negotiate economical offers with product and service providers

Milan Area, Italy

I managed a broad range of projects from pre-sales design support to service acceptance and operation. I drove the delivery of network and IT services, to ensure the fastest possible implementation meeting both client expectations and the company's commercial objectives.I was single customer contact point for any issues, building and maintaining long-term client relationships.I was accountable for customer’s satisfaction, service improvement and project marginality.Main activities:• Offer customers high quality service at all times, in accordance with contractual SLAs.• Generate external and internal service status reports and ensure follow up action on open tasks.• Produce Service Improvement Plans• Be single contact point for any customer issues during project implementation and normal operations.• Support project design giving technical offer authorization.• Manage the project delivery on time, on budget and on scope performance.• Ensure customer expectations are appropriately communicated within the company at all levels.• Create and maintain project & quality plans and project schedules.• Co-ordinate project related development, data transfer, training, installation and other implementation activities.• Co-ordinate and negotiate the purchase and delivery of 3rd party products and services.• Co-ordinate project related contractors and external labour and liaise with clients to ensure smooth implementation.• Attend on-site meetings where appropriate with clients for project planning and status update reporting, keeping project personnel informed of responsibilities.

Rome Area, Italy

Role:I was responsible for the pre-sales activities of the I.Net Rome branch, supporting the account managers of the central/south Italian region.Main Activities:• Design and development of data / security architectural frameworks.• Liaise with customers in order to gather technical requirements for new implementations.• Present technical projects to customer’s management.• Coordinate all the resources and activities required for project deployment or for addressing post sales project issues.• Provide technical leadership searching for innovative ways of addressing technology and business problems.• Pre-sales technical support to account managers addressing customer needs and developing new business opportunities.• Ask economical bids to suppliers.• Produce economical offers to the customers.

Rome Area, Italy

Role:I was responsible for the IN part of the turnkey project of the Gomobile GSM network in Malta.Main Activities:• Define and coordinate any implementation and upgrade activities of the IN platform and services.• Produce and update detailed project plans, assuring resources availability and time schedule.• Liaise with the customer being single point of contact for any technical and commercial query.

Role:• During the first three months I was involved in the company build up phase in which flexibility and versatility were necessary to deal with several kinds of activities. Actually, I had to manage the projects of network implementation, dealing with providers and contractors as to ensure the completion of the activities on time.• At the end of this stimulating and exciting phase I assumed the complete responsibility of the voice platforms of my company, ensuring a high level of quality and reliability in voice services.• Manage a group of 4 people ensuring the voice network O&M.• Technically Manage projects of new services introduction or voice platform implementation.• Management of the technical relations with the international carriers.• 2° level fault management on the voice network• Switch configuration and supervision• Technical support to the marketing• Network planning

Main Activities:• Technical specifications definition and analysis of the provided system.• Planning and carrying out of system tests.• On site verification of the customer requirements satisfaction