Dealing with day-to-day activities within the company; supervising the entire operations, including the production of projects, budgeting of funds and other other activities; managing the maintenance of the company equipment; performing quality control on all campaigns; representing the company at conferences or seminars; overseeing the entire operations, distribution and marketing of product and services and providing final decisions of the entire organisation.

Develop all internal and external sales and marketing programs to train and orient staff and customers about our products and services.Utilizing my Sales and Marketing skills to ensure that Northwest Business Solutions Limited remains competitive and relevant in the marketplace. In my role as Operations Manager, I am responsible for day-to-day operations across the various divisions of the company and as demand arises, I help out to recruit, train and manage additional staff to handle the changing workload.

Responsible for all day-to-day management decisions and for implementing the Company's long and short term plans.

Minimize call escalations through effective coaching and support, Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand. Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job. Create and foster a positive, successful, and professional work environment where employees choose to work and achieve their goals.Resolve operational and inter-departmental problems quickly. Provide timely feedback on a daily basis to the management team on customer trends, issues and needs.

Duties are mainly telephone based customer services/ telesales as a senior call center executive which involves dealing with different customer quarries for inbound and outbound calls. I also do administrative work when doing reports at the end of every shift and stand in for the call center manager when not available.

Duties were mainly entering of Data collected by Steps OVC Caregivers which is basically information about Orphaned and Vulnerable Children (OVCs) and Information for people living With HIV/AIDS (PLWHA). This position also involves educating The Caregivers on how to fill in the forms or rather the importance Of Information needed during workshops.

Sold timeshare and marketed other holiday packages that RVI provides to the Zambian community.

Taking inbound calls from existing customers wishing to make Insurance claims and also processing the claims for them. Making outbound calls to our customers and updating them with Information regarding their claims. Did Administrative work, as the job involved writing letters to the customer and suppliers.

Chasing customers who were behind with their loan and credit card payments by phoning them and advising them on the best way to clear the debt without reaching the default or bankruptcy stage. Did Administrative work, as the job also involved writing letters to custome

Duties were mainly telephone based customer services for credit card clients which involved dealing with different quarries that the customers had.Helped out in the collections department as a Debt Collector and also helped out as a trainer in a department called Work Support Group to train new employees for our departments.