Foster Burnett Email and Phone Number
Foster Burnett work email
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Foster Burnett personal email
EXECUTIVE HOSPITALITY OPERATIONS LEADERI am a resourceful, collaborative, and hands-on executive with proven leadership in the hospitality and hotel management industry. A trendsetter and change manager, I have a stellar record in revenue management, brand, and service training.I am adept at creating processes, culture, and customer experiences that meet ever-changing business and market requirements. An excellent communicator and team builder, I am able to add value to any organization by: *Providing the vision to lead any size hospitality venture to achieve short-term and long-range organizational goals *Expertly executing budgets, forecasts, cash flow projections, and financial analytics *Leveraging expertise and leadership skills to motivate work teams into becoming focused solutions providersAREAS OF EXPERTISEHotel Operations Management | Revenue Management | Hospitality | Executive Leadership Experience | Team Building | Profit & Loss | Project Management | Business Planning | Strategic Direction | Sales Plans | Marketing Plans | Financial Management | Employee & Labor Relations | Contract Negotiation | Guest Relations | Cost ControlINDUSTRY INSIGHTS: Hospitality, Restaurants, Staffing and RecruitingKNOWLEDGE OF OTHER BUSINESS CULTURES: Austria, Germany, Switzerland917-817-4853 foster.burnett@gmail.com
Express Employment Professionals
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Director Of OperationsExpress Employment Professionals Aug 2020 - PresentCovington, Louisiana, UsDirector of Operations Aug 2020-PresentRecruit associates to fill clients’ staffing needs, process and approve payroll for up to 100 associates weekly, generate and deliver invoices, monitor accounts receivable (AR) and aging reports and make collection calls. Also responsible for gathering revenue and expense documents to generate monthly and annual financial reports and file tax documents, as required. File and manage workers compensation claims.KEY ACHIEVEMENTS: * Proactively reach out and communicate with clients to help identify their staffing needs. * Coordinated with IT support personnel and successfully installed new server, desk tops and backup power supply. * Implemented an automated invoice generating system for most accounts and contacted slow-paying accounts to improve payment turnaround time. AR is now averaging almost 90% current.
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Vice President OperationsValencia Hotel Group Jul 2013 - Aug 2020Houston, Tx, UsVICE PRESIDENT OF OPERATIONS Jul 2013-Aug 2020Directed the operations, reservation call center, and E-commerce for nine boutique-branded properties with 1,569 rooms and more than 35k sq. ft. of meeting space in CA and TX. Responsible for implementing, communicating and exceeding the $89+M budget across all properties, including a Marriott-branded hotel. Managed 11 direct and 200 indirect reports. KEY ACHIEVEMENTS: * Successfully developed management team company-wide and increased loyalty while ensuring staff understood and executed company vision and business plan. * Created an acquisition task force. Worked directly with vendors, company senior leadership and management teams on construction and operation of properties in various stages of development, renovations, and acquisitions. * Developed and executed an associate opinion survey and a talent management program, including Predictive Index (PI). * Upgraded payroll and timekeeping platforms that saved approximately $40K in payroll expenses per year. * Established, communicated, and implemented operational, financial standards and procedures for the company to streamline the processes for more effective operations. -
Area Managing Director / General ManagerThe Hilton Stamford Hotel & Executive Meeting Center May 2012 - May 2013Stamford, Ct, UsAREA MANAGING DIRECTOR/GENERAL MANAGER May 2012-May 2013Directed the operations of a 484-room hotel with 42K sq. ft. of meeting space and a conference center generating $22+M in annual revenue. Managed 10 direct and 240 indirect reports.KEY ACHIEVEMENTS: * Reorganized, recruited and rebuilt the senior management team while supporting HR training and culture initiatives which increased the employee opinion survey satisfaction score from 73% to 79% in six months. * Supported the new sales, revenue, and operations teams to increase revenue by 13% from $19.5M to $22.1M year over year (YOY). * Improved awareness and understanding of brand standards with the new senior management team, which improved Hilton QA audit from 42% to 63% with cleanliness scores growing to 94%. -
Area Managing DirectorPyramid Hotel Group Jun 2011 - May 2012Boston, Ma, UsAREA MANAGING DIRECTOR May 2011-May 2012Responsible for operations, revenue management, and sales activities for two midtown NYC, four-star, boutique properties of 500-rooms, overseeing $50+M combined budgets to ensure employee, guest, and owner satisfaction. Managed 15 direct and 235 indirect reports.KEY ACHIEVEMENTS: * Analyzed hotel indicators for trends and opportunities and addressed specific areas of performance. * Led a high performance team by effectively coaching and developing employees and teamwork within and across the organization. * Fostered open communication with owners/operators and effectively managed disagreements to drive optimal results. * Oversaw and managed execution of business plans by effectively using field team and central resources to drive business results. -
General ManagerHilton Times Square Apr 2006 - Mar 2011New York, Ny, UsGENERAL MANAGER Apr 2006-Mar 2011Directed operations of a 460-room, $60+M hotel to ensure employee, guest, and owner satisfaction. Actively engaged in revenue management and sales activities and took a hands-on approach to expense control, including labor management, to maximize profit and cash flow. Managed 10 direct and 190 indirect reports.KEY ACHIEVEMENTS: * Collaborated with the owner’s design and construction teams, architects, designers, contractors, and vendors to plan and execute the Capex budget. * Aggressively administered manning guide and avoided layoffs during economic downturn. * Increased participation and improved AOS survey scores from 67.5% to 71.9%. * Maintained service scores above the minimum and raised the QA score from 55.9% to 84.6%. * Improved process controls and raised the internal audit score from 68.8% to 94.6%. -
Resident ManagerSwissotel New York - The Drake Jul 2003 - Apr 2006RESIDENT MANAGER Jul 2003-Apr 2006Directed the operating departments and IT for a 495-room hotel with a 7K sq. ft. Meeting and Events Center. Supported the General Manager in all areas of revenue management, sales and marketing, finance, legal and human resources with the respective executive committee members. Worked closely with HR for all recruiting and labor management issues. Managed 8 direct and 242 indirect reports.KEY ACHIEVEMENTS: * Improved the financial performance and reduced the loss in the F&B division by 60% in 2004 and 50% in 2005. * Fulfilled duties and responsibilities of Revenue Manager while recruiting for candidates and implemented actions that assisted in improving RevPAR by 11% in 2004 and 20% in 2005. * Implemented and managed the conversion to a new network platform (Novell to Microsoft), migrated Miracle to Delphi Sales and Catering, installed a new voicemail system. * Participated in corporate focus group to develop Opera standards then spearheaded project for Opera installation in Swissôtel Chicago and pre-installation in New York as well as other IT projects.
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General ManagerGrand Summit Resort Hotel And Conference Center - Attitash / Bear Peak Nov 2002 - Jul 2003
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Director Of Hotel OperationsMount Washington Hotel And Resort - Bretton Woods Jan 2001 - Nov 2002
Foster Burnett Education Details
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Austin College
Frequently Asked Questions about Foster Burnett
What company does Foster Burnett work for?
Foster Burnett works for Express Employment Professionals
What is Foster Burnett's role at the current company?
Foster Burnett's current role is I am a Resourceful, Collaborative Operations Executive with the Vision to Lead any Size Hospitality Venture.
What is Foster Burnett's email address?
Foster Burnett's email address is fo****@****ros.com
What schools did Foster Burnett attend?
Foster Burnett attended Austin College.
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