Product Service Engineer
-Produced and Maintained Service Documentation; Technical Service Bulletins, Service Procedures, and Field Notifications. -Traveled extensively to customer sites to diagnose various systems, effectively disassembling and reassembling equipment to identify and resolve issues promptly.-Cultivated positive on-site customer relationships, serving as a key liaison to address concerns, provide solutions, and ensure customer satisfaction.-Provided engineering support by managing technical support escalations and collaborating cross-functionally to address complex challenges.-Spearheaded the creation of part numbers tailored for service applications, ensuring accurate and streamlined inventory control.-Organized the field implementation of Engineering Change Requests (ECR) and Engineering Change Notices (ECN) to enhance product functionality and efficiency.-Led the integration of new systems into the field, orchestrating the creation of Service BOMs, Service Procedures, and Training Plans to facilitate seamless implementation and customer support.-Skilled in conducting comprehensive cost analysis for proposed field retrofits, ensuring optimal budget allocation and resource utilization.-Authored safety manuals in adherence to ASME guidelines, ensuring safe lifting and handling practices for products, thereby minimizing workplace hazards.-Initiated and organized field tests, overseeing the testing of changes in the field to validate product enhancements and modifications.-Proficient in operating and servicing high-voltage systems, utilizing training sessions to ensure safety protocols and efficient functionality.-Conducted thorough analysis of work order data, optimizing processes for enhanced efficiency and productivity while ensuring accuracy and adherence to timelines.-Generated customer presentations through analysis of system and site data, delivering insights and solutions to address specific client needs and requirements.
