Kim Foster Email and Phone Number

Senior Living and Continuing Care Communities

Reported directly to the President. Managed day-to-day operations including customer communication, calculating local and long-distance move estimates, prepared bills of lading, responded to incoming client inquiries via phone and web. Effective and efficient use of Salesforce, MS Office Suite and Google Suite.* Organized complex calendar for company to include moves, packs, estimates and interviews* Collected customer payments, cross referenced for verification, and created weekly deposits* Reconciled monthly bank statements, initiated accounts payable* Marketing activities, included preparing and mailing daily marketing materials* Prepared and processed payroll for 12 non-exempt employees, conducted new hire onboarding * Streamlined documentation, reduced redundancy, and facilitated more effective workflow including online shared documents and developed email management process

Supported the Center Director in managing operations to include program costing and sales. Performed verbal and written assessments on students. Assisted in management of 17 non-exempt employees. Communicated with internal staff, franchise partners, and customers. Hosted promotional and marketing events Modeled excellent customer service. * Spearheaded the organization and maintenance of a shared online documents repository for 100+students and staff to replicate an in-person learning environment in a virtual space* Maintained a Lead Conversion Rate above 50%

Supported Center Director / Franchise Owner. Performed sales and marketing tasks for 15 local schools and 500+ student families. Managed calendar, email and texts.. Assigned curriculum, created and organized student binders. Daily recording of student progress. Provided tours of the learning center to prospective families. * Created and streamlined internal processes to reduce 15+ man-hours per month, for an annual payroll savings of $3,500+* Implemented inventory process for just in time ordering of office supplies, student materials, and marketing/event supplies for an annual savings of $1,500+* Responsible for center opening and closing, supervised cleaning and maintenance of facility* Promoted to Assistant Center Director

Led 50+ troop leaders to enable the development and growth of young women, while promoting the values and goals of the Girl Scouts of the United States of America (GSUSA). Recruited, supported, and coached a team of volunteers to deliver high quality experiences in south Denver communities.* Developed and initiated a multi-unit, annual fundraising event that raised $3,000 over three years* Planned and hosted annual World Thinking Day event for Denver Metro area troops attended by 700+ Girl Scouts, troop leaders, vendors and Girl Scouts of Colorado council leadership* Conceived and implemented the South Metro Denver Service Unit Managers group to leverage synergies while sharing knowledge and collaborating on events* Partnered with Girl Scouts of Colorado History Committee and Highlands Ranch Library to create awareness and drive membership* Leveraged social media, including managing a Facebook group for two membership units* Awarded Girl Scouts of USA Honor Pin, Appreciation Pin, and Outstanding Leader

Organized troops and facilitated communications between prospects and available troop leaders. -Created and led two council sponsored troops to respond to increased demand, providing interested girls with the Girl Scout experience-Reviewed new inquiries through Girl Scouts of Colorado website and developed an e-form reply to efficiently respond to inquiries-Hosted parent information nights to effectively market Girl Scouts and address any questions or concerns

Prepared and processed billing and provided coding support for in-patient and out-patient officeclaims, trauma claims, and in-patient hospital stay claims for a neurosurgeon group.* Ensured accurate data entry into patient medical records (EMR)* Reconciled and applied insurance payments against reports from Online Payment Clearinghouse* Researched and resolved claim denials, responded to patient and provider billing questions

Led multiple cross-functional projects focused on customer service objectives, cost savingsinitiatives, and technology upgrades across various Marriott businesses.* Developed and managed product budgets up to $2M dollars* Managed multiple new construction and refurbishment projects of Marriott Hotels and Businesses* Built strong rapport and positive relationships across all levels of the organization, and with external clients including construction, technology and telephony businesses* Formulated a unique negotiating strategy for each contract with external vendors* Awarded Marriott International Bill Tieffel Award of Excellence in Customer Service