Customer service agent with over ten years of specific job experience and a demonstrated history of working within customer-serving industries. Within the skill sets of my current employment, I provide professional service to those that need assistance, such as schools, government officials, and individuals needing professional help. I am currently studying to obtain a series of IT certifications. Key Skills:- Expert Customer Service.- Adaptability to tense situations.- Displayed desire to learn proprietary systems.- Knowledge in Databases such as ServiceNow and InContact.- Excellent written and verbal communication skills.