Foster Colodny Email & Phone Number

Orlando, Fl, Us

Orlando

• Lead the coaching and development of a team of 40 employees, fostering a culture of continuous improvement and high performance.• Developed and implemented ScoreCards and reporting mechanisms to accurately track employee KPIs, driving performance and optimizing Contact Center operations.• Managed operational efficiencies and maintained a comprehensive knowledge base to ensure consistency and accuracy in service delivery.• Handled escalated calls with professionalism, ensuring timely and effective resolution of complex issues.• Played a key role in the successful integration of a new phone system, enhancing operational efficiency and customer experience.

Orlando, Florida, United States

• Directed and guided a 10-member team to achieve significant enhancements in key performance indicators, including adherence, outsourcing costs, and shrinkage. This elevation propelled the team's overall rating from a C to an A+ over a period of 6 months.• Served the role of a project manager in supervising the seamless integration of Zelle into our banking programs, bringing benefits to approximately 200,000 members.• Developed and implemented reporting methods through Jira, Engageware, Power BI, and Excel, seamlessly integrating them with the company's Intranet.• Played a key role in resolving complex member situations, devising viable solutions, and creating procedural outlines for crew-members to follow.• Assumed the responsibility of representing the department in executive deliberations and meetings, clarifying upcoming needs for the contact center while devising practical solutions.• Created predictive models to forecast business volume, aiming to optimize departmental productivity and enhance profitability.

Orlando, Florida, United States

• Achieved consistent success by surpassing monthly sales goals, exceeding the targeted $1 million mark.• Cultivated and managed a portfolio of member relationships, prioritizing their best interests. Upheld the company's mission, vision, and values, resulting in a 100% Net Promoter Score.• Collaborated with external consultants to introduce innovative products and services, strategically enhancing a loan's profitability by up to 300%. Simultaneously mitigated risks for the credit union.• Pioneered the generation and implementation of advanced reporting methods using Excel and Power BI, contributing to enhanced data-driven decision-making within the organization.• Created streamlined operational processes for member communications. Presented these enhancements at the departmental level and successfully implemented them as the new standard, leading to a 25% reduction in the execution time of critical tasks.

Orlando, Florida, United States

• Orchestrated the staffing and supervision of a 50-member store team, ensuring customers received optimal representation and service.• Developed comprehensive training and onboarding programs for new employees, equipping them with the tools to embody customer-centric values and significantly reducing near-term turnover.• Successfully implemented strategic sales tactics, positioning our store within the top 3 in the district for both profitability and revenue.• Cultivated a culture of engagement with both employees and customers, fostering a friendly andcollaborative environment. This concerted effort resulted in the attainment of the store's all-time highest Net Promoter Scores, consistently surpassing 85% month after month.

Orlando, Florida

Orlando, Florida

Winter Park

Winter Park And Jupiter Fl.

• Staffed, scheduled, & trained a staff of 12 employees, ensuring the quality of the product & the service given, held up & exceeded the set standards.• Implemented advertising techniques, in conjunction with promotions, that led to revenue doubling year over year during the campaigns.• Increased profitability margins from 5% to 8%, by partnering with suppliers to developed pre- packaged products that can be sold in store.

Jupiter, Florida, United States

Bachelor'S Degree, Integrated Business

High School Diploma, International Baccalaureate