Back Office Employee
Current► Provide general administrative support and manage day-to-day cases assigned to the Back Office department► Handle inquiries from 50 customers daily across Greece, Cyprus, Georgia, and Iceland► Manage 60-70 Back Office cases per day and consistently exceed performance targets, earning overachievement bonuses► Review and respond to emails received from clients and transport companies► Offer guidance and support to junior employees, mentoring 5-10 team members regularly► Communicate with Head Office to report issues and manage internal processes► Execute weekly reports to track performance and operational progress
Dec 2023 - Present
