Konstantinos Fotiadis Email & Phone Number

Greece

Greece

Athens, Attiki, Greece

- Design, Document, Delivery, large scale Enterprise SDWAN based on well known solutions, either on-premise or in the Cloud.- PoC & PoV for End customers.- Hybrid Security solutions, using the latest development on SASE.- Migrate existing legacy networks with minimal impact & service disruption.- Engaging and liaison with 3rd Level Support when needed.

• Third level escalation engineer.• Re-occurring incidents resolve.• Root cause analysis and documentation of complex incidents. • Apply fault-finding techniques and preventive maintenance instructions• Document & implementing testing procedures.• Peering coordinator.• End to end design & deliver services.• Forecast hardware needs/requirements.• Liaison with equipment vendors.• Document (MOP) & implement hardware & software upgrades.• Ensuring company’s policies are met.• General NMS maintenance.• Third part services evaluation.• Prepare reports, as well produce and communicate service quality data for the service offered by the equipment suppliers.

Athens, Attiki, Greece

• Oversee the end-to-end management, execution, and delivery of multiple telecommunication and customer services projects within scope, budget, and timeframe• Cut cost and expense through strategic allocation of project budget in line with established roadmap• Expand business network and relationship, working closely with 3rd party suppliers & with key business owners.• Planning and assessment of new services.• Perform periodic network and systems health checks

Greece

• 2nd level technical support• Member of the Network Operation and Maintenance Team, responsible for the implementation, configuration and troubleshooting of MPLS and IP VPN , ATOM, EoMPLS , VPLS and IP Transit Services over OTEGlobe’s backbone network.• Maintenance and Operations of IPv4 / IPv6 peerings (DECIX,LINX,AMSI, Level3, Deutche Telecom,Telia Sonera, Google, Facebook, Netflix.• Deployment and Maintenance of Google, Facebook & Netflix cache engines,• Installation, configuration and support of extended WAN – LAN network equipment such as Cisco routers (ASR9K, ASR1K, CRS-1, 12xxx(GSRs) , 7200) , Juniper routers ( T1600 , MX960, MX80, MX104, M10i series ) and Juniper Switches EX3200 & EX4300.• Site surveys in order to determine site compliance according to vendor specifications.

Athens, Greece

• Provide 1st level technical support to corporate customers • Logging carrier customer complaints in the form of Trouble Tickets (Siebel), escalating network faults to providers, keeping the customer updated & ensuring issue resolution as per SLA • Responsible to reply to telephone inquiries using guidelines and procedures on a 24x7 shift rota • Keeping track of all logged Trouble Tickets and generating relevant reports for monthly management review • Pro-actively monitoring the network • Preparing RFO reports after analysis of service outages in cooperation with relevant teams of company • Authoring SLA performance reports

Greece

• Design and implement company's transition from LAT to TCP/IP, LAN and VLANs, remote access for teleworkers (journalists and photographers).• Maintaining & Update web portal and connections to remote branches.• Security auditor.

Executive Mba

Bachelor’S Degree, Business Administration And Management, General