Management of Cloud and Managed Services for large/strategic Cisco customers throughout the entire Services Lifecycle (Land, Adopt, Expand, Renew). Responsible for Cisco customers headquartered and/or operating from the United States, United Kingdom, Germany, Italy, India, and Saudi Arabia, ensuring Cisco's full execution of contractual obligations. Lead global diverse teams comprised of service delivery managers, project managers, business/data analysts and engineering resources across… Show more Management of Cloud and Managed Services for large/strategic Cisco customers throughout the entire Services Lifecycle (Land, Adopt, Expand, Renew). Responsible for Cisco customers headquartered and/or operating from the United States, United Kingdom, Germany, Italy, India, and Saudi Arabia, ensuring Cisco's full execution of contractual obligations. Lead global diverse teams comprised of service delivery managers, project managers, business/data analysts and engineering resources across multiple workstreams. Initiate the development of contract changes required to increase service adoption, resolve business issues and increase customer satisfaction. Initiate and drive Service Improvement Plans to address contractual and operational issues during the entire contract lifecycle. Manage customer business escalations and providing management oversight of customer technical escalations. Conduct customer-facing Monthly Service Reviews and Quarterly Business Reviews, detailing key performance indicators and Cisco's adherence to SLOs/SLAs, to assure customers of Cisco's performance against agreed objectives and contractual obligations. Show less

Head of technical pre-sales in Greece, Cyprus and Malta, reporting to the General Manager. Lead a large team of senior system engineers, consultants and architects, covering all market segments in the region (Service Providers, Enterprise, Public Sector and Commercial) and Architectures (IP NGN, DC, Collaboration, Enterprise networking). Build and maintain consultative relationships with customer’s technical leaders on a CIO/CTO level. Promote the business and technical value of… Show more Head of technical pre-sales in Greece, Cyprus and Malta, reporting to the General Manager. Lead a large team of senior system engineers, consultants and architects, covering all market segments in the region (Service Providers, Enterprise, Public Sector and Commercial) and Architectures (IP NGN, DC, Collaboration, Enterprise networking). Build and maintain consultative relationships with customer’s technical leaders on a CIO/CTO level. Promote the business and technical value of Cisco to customers and partners Provide technical direction and business guidance to the regional sales team. Collaborate with the Sales Managers to prioritize the business and to perform optimum resources allocation, in order to achieve the short term goals and to develop on the long term strategy. Align company’s technical resources in order to deliver on commitments and to drive results. Address customer technical escalations in a timely and professional manner. Show less

Lead a team responsible for the design, deployment, development and operation of Vodafone Greece IP+ATM Packet Backbone Network and related Network and Service Management systems.Contribute in the design and deployment of the new Converged Packet Network (CPN) based on gigabit routers and MPLS technologies.Technical Lead of the IKANET project, from the RFP bid preparation to implementation and oversight of operations.Development of the ATM and Packet Backbone Network in accordance… Show more Lead a team responsible for the design, deployment, development and operation of Vodafone Greece IP+ATM Packet Backbone Network and related Network and Service Management systems.Contribute in the design and deployment of the new Converged Packet Network (CPN) based on gigabit routers and MPLS technologies.Technical Lead of the IKANET project, from the RFP bid preparation to implementation and oversight of operations.Development of the ATM and Packet Backbone Network in accordance with UMTS (3G) network requirements.Contribute in company’s medium and long term planning (Network Rollout Strategic Plan) and annual budget, in the areas of Packet Backbone Network technologies (ATM, IP, MPLS, VoIP). Follow up market’s and vendors evolution, in accordance with the business needs. Show less

Design, deployment, development and operation of the Corporate Data Network (CDN), a complex multiprotocol network (Decnet IV & V, TCP/IP, Novell IPX, LAT and X.25).CDN migration from DECNIS to Cisco Routers.

Support of UNISYS mainframe systems, including the main processor systems and the related peripherals (disks, tape drives, printers)Specialized in data networking, supporting Unisys Front End Processors (DCPs and CP2000s), Cabletron products and Cisco routers (TCP/IP, X.25, SNA and BNA).Support of major customers (Alpha Bank, OTE, Ergasias Bank, NatWest).Technical contribution in RFP bid preparation.