-Assisting guests at the self service check-in transfers, boarding etc, in order to ensure a high service standard. -Checking in guests at the check-in counter -Liaising with other airport staff (e.g. Security; Immigration) -Helping and caring for guests during delays and disruptions -Helping guests with special needs (e.g. Disabled guests)-Ensure that services are delivered in accordance with Etihad Airways values and requirements-Provides meet and greet, escort and queue combing duties as required. -Takes an active role in emergency response and business continuity activation's and exercises. -Ensures that opportunities to optimize excess baggage revenues are identified and delivered.

Operate telephone switchboard station in order to answer telephone calls.Process guest requests for wake up calls and other requests related to placing or receiving telephone calls. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet.Anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff.Record transaction in MICROS system at time of order.

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, safe box). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed.Assist my colleagues in concierge desk,Welcome and acknowledge all guests.Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.

Handle Front Office Shift duties including cashiering. Handle Group and VIP Procedures. Deal with any Guests’ complaints. Ensure that a high level of standard of customer service is provided for Guests. Develop and maintain a high level of communication with Guests and Colleagues.Respond to guest requests for special arrangements or services (e.g., transportation, restaurant reservations...) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks.

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, safe box). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed.Assist my colleagues in concierge desk,Welcome and acknowledge all guests.Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.

Handle Front Office Shift duties including cashiering. Handle Group and VIP Procedures. Deal with any Guests’ complaints. Ensure that a high level of standard of customer service is provided for Guests. Develop and maintain a high level of communication with Guests and Colleagues.Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks.

Handle Front Office Shift duties including cashiering. Handle Group and VIP Procedures. Deal with any Guests’ complaints. Ensure that a high level of standard of customer service is provided for Guests. Develop and maintain a high level of communication with Guests and Colleagues.Respond to guest requests for special arrangements or services (e.g., transportation) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.

Handle Front Office Shift duties including cashiering. Handle Group and VIP Procedures. Deal with any Guests’ complaints. Ensure that a high level of standard of customer service is provided for Guests. Develop and maintain a high level of communication with Guests and Colleagues.Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks.