• Manage IT infrastructure, including servers, networks, workstations, Microsoft 365, and Zoho cloud systems (Zoho Books, CRM, and Desk).• Provide guidance and support to IT technicians, ensuring adherence to best practices.• Act as the primary technical point of contact for partners, evaluating customer requirements and delivering optimal solutions.• Lead IT and low current systems projects from inception to completion, ensuring timely delivery within budget constraints.• Design and development of the company's website and online store.

• Supervise and lead the technical support technicians.• Manage and maintain company systems, including ERP, Active Directory, Office 365, DNS, and DHCP, ensuring their availability and reliability.• Design, implement, and manage network infrastructure (LAN, WAN, WiFi, VLAN, VPN), including routers, switches, access points, and firewalls.• Design, develop, and manage websites for all group companies.• Develop and execute digital marketing strategies to drive business growth through various digital channels.

• Install, configure, and maintain hardware (servers, computers, network devices) and software (operating systems, applications).• Provide technical support, guidance, and training to staff members.• Manage and maintain websites and email accounts.• Website and Application Analyst, and Front-end Designer.

- Technical Support.- Networks & Security.- Applications.- Development.- Core Banking.- Datacenter DB.

Received training on various topics including CRM Sage, Docuware, Database management, Website Administration, Network Design and Installation, Servers and Systems Management, Cisco Packet Tracer, Mikrotik, Active Directory, Antivirus Management, and Microsoft Exchange Server 2013.