Fouad Karam Email & Phone Number

• Lead and manage a team of 40+ Business Analysts, Solution Architects, and Solution Integrators, overseeing their assignments and encouraging their professional development.
• Develop comprehensive Learning Plans for the team, collaborating with stakeholders to ensure alignment with organizational objectives.
• Serve as the primary point of escalation for Mobile Financial Services Solution/Design matters.
• Drive quality improvement initiatives by standardizing processes and templates… Show more
• Drive quality improvement initiatives by standardizing processes and templates and establishing actionable KPIs to measure performance and effectiveness.Achievements:
• Increased Wallet Solution competence by 50% through targeted training and development initiatives.

• Support Key Account Management organization in business development efforts to drive BSS Domain Sales.
• Work closely with solution architects to design the appropriate solution that fits the customer needs and budget.
• Strategically identify leads and opportunities at a high level to expand market presence and revenue streams.
• Cultivate customer relationships by understanding their needs and translating them into sales solutions.
• Act as a bridge between Account, Domain, and… Show more
• Act as a bridge between Account, Domain, and Business Unit (BU) organizations to ensure seamless coordination and alignment in sales strategies and execution.Achievements:

Lebanon

• Supervise a team of senior Solution Architects and Project Managers, ensuring efficient project delivery.
• Monitor BSS financials closely, forecasting expected Full Year/Quarter revenues and maintaining a healthy sales pipeline in collaboration with various organizational units.
• Participate in technical discussions with clients to address requirements and provide guidance on solutions.
• Collaborate with DS Heads in the BSS business to develop strategic roadmaps tailored to each… Show more
• Collaborate with DS Heads in the BSS business to develop strategic roadmaps tailored to each Customer Unit (CU) account, driving alignment, and maximizing value delivery.Achievements:
• Presented Ericsson BSS Strategy to customers, effectively addressing any confusion and providing clarity.

• Lead end-to-end solution architecture throughout the project lifecycle, ensuring solutions are well engineered, operable, and deliver anticipated business value.
• Collaborate closely with customer teams to ensure solutions are delivered on schedule and enterprise vision.
• Act as a key liaison with Customer CIO, Senior Leadership Team, and other architects to integrate projects with existing systems and align with technology roadmaps and standards.

• Implement Value Added Services (SMSC, MMSC, RBT, WAP, OMC) to enhance network capabilities.
• Provide online support for Jinny products, ensuring smooth operation and functionality.
• Contributed to the success of many projects with customers as RIC Iran, HCPT Indonesia, Mobitel Sudan.

• Maintain and administer Active Directory services, ISA server and Exchange server.
• Install, modify and make minor repairs to micro computer hardware and software systems and provide technical assistance to end users.
• Provide support for CA (Computer Associates) Management, Security, and Storage Solutions.
• Contributed to success of projects for Bank of Beirut and LibanCell.

• Work on Telecommunications Systems in the Telecom Department of the Lebanese Republic Guard
• Develop an application for Department Warehouse.

Diploma Of Education, Accompagnement Spirituel

Masters, Communication And Computer Engineering

Masters, Communication And Computer Engineering