As a leader of business operations, loyalty programmes and business development, I create effective strategies combined with efficient and compliant processes which deliver against commercial objectives. I have learnt a great deal from my experience of leading a series of high-performance teams. I create structured and detailed frameworks that underpin motivational leadership, empower and promote talent.Having built and developed several international customer loyalty programmes, I combine practical, real-world experience with the latest technical and methodological insight. I’m a pragmatist, which informs my robust and creative approach to problem-solving; I relish opportunities to come up with new ways to resolve challenges in complex technical or operational environments. Crucial to my success has been my ability to create and execute margin growth through a range of effective strategies; as Loyalty Services Director at AIMIA I generated huge growths in profit through leading a transformation in performance across strategy innovation, culture, process and behaviour. Key to this success was an award-winning team that achieved a 90% retention and 70% promotion rate, and I was proud to be part of a leadership team with the highest global staff engagement score.I enjoy developing talent, working to align individuals with different skillsets into a cohesive unit. I understand the importance of getting ‘buy-in’, so work hard to forge harmonious relationships with different stakeholders, building consensus to achieve common goals. ♦ Create and execute loyalty strategies; deliver innovative concepts as loyalty industry thought leader.♦ Devise and execute effective operations; lead change, improve processes and drive technology performance excellence.♦ Coach, train and mentor high-performing teams.♦ Build rapport with key stakeholders and influence at strategic levels.Location: Dubai (UAE), Abu Dhabi (UAE), Jordan, Bahrain, Oman, Qatar, Saudi Arabia