Fouad Semlali Email & Phone Number

Brussels Region, Belgium

Brussels Area, Belgium

At Quantum Resources & Coaching, we are aware that the world is in constant motion, and we are convinced that in order to maintain balance, each person must be in the right place.To help you find the perfect balance for your organization and your clients, we use Odin Development Compass ODC®, the most innovative and effective strategic HR solution on the market today. In addition to the opportunity to achieve this balance, which is vital to the development of a business, using ODC means significantly reducing the risks of burnout and bore out but also maximizing productivity.Quantum Resources & Coaching's mission: to integrate ODC into your daily life and train you to optimize your organization and that of your clients, and to arm you to face potential obstacles and overcome them successfully.Our solutions are designed for HR professionals, Recruitment agencies and offices, Business Coaches, HR Consultants and Life Coaches.

Braine-Le-Comte, Walloon Region, Belgium

Brussels Area, Belgium

As Director Consultant of BNI Brussels Louise Avenue Chapter, I am helping our members increase their profitability through BNI by expanding their referral network and helping others.Support and help the chapter increase membership, retain current members, and train and educate the members to help them get the most out of BNI.The BNI Brussels Louise Chapter has generated more than 1.400.000 € revenues the last 12 months.

Brussels Area, Belgium

Project Management : CRM and Extranet/Intranet infrastructure & processes for TRAJECTUM.

Brussels, Brussels Region, Belgium

Brussels, Brussels Region, Belgium

Brussels Region, Belgium

Brussels Area, Belgium

In today's changing economy, the right connections are everything.How will you grow your business?We help our members grow their business through a structured, positive and professional referral program that enables them to develop meaningful, long-term relationships.

Brussels Area, Belgium

Bruxelles Woluwé-Saint-Lambert, Bruxelles-Capitale, Belgique

Un groupe d'entrepreneurs fonctionnant par recommandations.

Brussels - Louvain La Neuve - Gent

Project part of the organisational redesign of ING Contact Centre (1st, 2nd & 3rd line)Main Achievements & Responsibilities :▸ Designed and drove the LEAN transformation Business & Operational Contact Centre Processes▸ Siebel Revamp : Design and drove the LEAN of Campaign Processes and supported by new functionalities (in line with Marketing)▸ Setting-up of a new Knowledge Database based on Agents & Customers needs▸ Supporting new Business Operational Model : Re-engineering of the CRM user interface including Online Cross & Upsell functionalities

Brussels Area, Belgium

Project Manager for Small & Medium Entreprises Sales & Service OrganisationMain Achievements & Responsibilities :▸ Reduce the External Sales administration time by 30% and keeping a focus on Quality KPI’s for the 1st and 2nd line Service teams▸ Create Synergies between two Business Units: Objectives were to detect and process all Sales interactions between the Business customers and both Business Units with focus on the ROI and Customer Satisfaction▸ SMB for Dummies: SMB is the fast growing Business Unit at bpost. Interactions between Business Units increased day by day. Objective was to set-up a communication plan based on the SMB know-how and customised processes with focus on efficiency and agility

Brussels Area, Belgium

Manager and Project Sponsor for the first bpost Sales Contact Centre for Small & Medium Entreprises.Created in 2005, the Sales Centre generated 17% of the SME’s contract value in 2010. Quickly became a “first-to-call” resource (ROI) for all B2B Sales and Services Campaigns.Main Achievements & Responsibilities :▸ Setting-up new Sales, Servicing & campaign processes▸ Definition of new job descriptions & team organisation▸ Recruitment of new candidates (specific profiles). Built top-performing Sales team of 21 Inside Sales Representatives from the ground up▸ Monitoring HR churn and action plans▸ Project Sponsor for the Career Path Program▸ Re-engineering of the Sales Team trainings & meetings

Brussels Area, Belgium

In 2002 DoCoMo concluded a license contract with KPN Mobile, BASE's parent company, which sub-licensed the mobile imode service to its subsidiary company in Belgium.Main Achievements & Responsibilities :▸ Business Development via Partnership with the main actors of Mobile Games, Chat, Finance & Messaging (Google &MSN)▸ Implementation and launch of Exalead the first search engine for mobile phone in Belgium and the first MSN Mobile Messenger compliant solution on i-mode▸ Single Point of Contact between Sales, Marketing, IT Developers & Customer ServiceRepresentant for Belgium within iMode Alliance (NTT Docomo, Bouygues, KPN, O2, Wind Italia & Telefonica)▸ Contract Negotiation with National and International Providers on Marketing, Sales & IT aspects

Brussels Area, Belgium

Management of 2 BASE Shops in BrusselsMain Achievements & Responsibilities :▸ Responsible for the Small & Medium Entreprises Accounts in Brussels (Pilot Project)▸ Training of newcomers (Sales, Marketing, IT & Customer Service)▸ Providing Sales & Customer Service (Problem Solving)▸ Project Team Member & Shop Pilot for the Point Of Sales Software (Sales & Inventory Management)▸ Design and implementation of the first BASE Shop processes

Ericksonian Hypnosis & Emdr

Milton H. Erickson developed an extensive use of therapeutic metaphor and story as well as hypnosis and coined the term brief therapy.

Les Fondamentaux De La Relation D'Aide, Les Fondamentaux De La Relation D'Aide

Formateurs: Charles Sasse, Président de l'Association Belge de Psychothérapie et Salomon Nasielski, Atelier Transactionnel

L'Art De La Métaphore, L'Art De La Métaphore

Formateur: David Gordon L'Art de la Métaphore au service du Coaching et des processus thérapeutiques

Certified Master Practitioner, Nlp, Nlp Certified Master Practitioner

Training validated by the NLPNL Association.

Icf Associate Certified Coach, Talent Development,Coaching, Profesional Certified Coach Expertise Level

Les Clés De La Relation, Les Clés De La Relation: Process Comm Et Analyse Transactionnelle

Formateur: Pierre-Jean de Jonghe Process comm et Analyse Transactionnelle

Master, Expert Class Contact Center Management, Expert Class Contact Center Management

Bachelor'S Degree, Accounting, Bachelor Accounting

Economics, English, Dutch, Economics, English, Dutch