Ryan Nuzzo Fouts Email & Phone Number

Palatine, Il, Us

Palatine, Il, Us

Elgin, Illinois, Us

Rolling Meadows, Illinois, Us

-Responsible for the day-to-day management of all Helpdesk duties, including overseeing Engineers, scheduling, coaching, and performance.-Oversees customer service project implementations from sale to completion.-Provides assistance with ticket escalations, researching, documenting, and resolving as needed.-Reports on Helpdesk metrics, KPIs, profitability, and customer satisfaction.-Acts as a Technical Account Manager for key accounts providing reporting and visibility for client success.-Interfaces with key internal managers from Cybersecurity, Infrastructure, and Operations on processes and improvements.

Schaumburg, Illinois, Us

• Oversaw and managed all technical operations of the company, reporting directly to the CEO.• Researched and implemented new systems to maintain industry standards and cybersecurity.• Oversaw project scoping, implementation, network design, and onboarding.• Worked with company owners on internal culture, employee relations, and growth.• Implemented, documented, and trained on new processes and best practices across the organization.• Provided mentorship and training to the Helpdesk Manager and all Engineers.• Assisted with internal operations including recruiting, accounting, marketing, and sales.

Schaumburg, Illinois, Us

• Assisted with help desk management and Engineer support.• Worked with the Operations Manager and administrative staff on the timely completion of projects including ordering, setup, and implementation.• Routinely worked with customers on outstanding issues, maintenance, and relationships.• Participated as part of the management staff including company meetings and updates.• Worked with Engineers to coordinate and resolve help desk tickets and customer issues.• Coordinated with the Operations Manager on the research and deployment of new internal and customer facing software / hardware.

Schaumburg, Illinois, Us

• Provided support on a wide variety of customer environments, Windows, Linux, and MacOS.• Answered customer support calls while troubleshooting tickets.• Deployed Windows and Windows Server in customer environments.• Worked with Active Directory, Group Policy, DNS, and other server Services.• Helped manage the transition and configuration of MSP remote software.• Routinely visited client sites for desktop, phone, printer, and network infrastructure.• Maintained customer networks monthly.• Worked as part of a team of IT Professionals daily.

Schaumburg, Illinois, Us

• Participated as part of the Helpdesk team.• Collaborated on daily issues, checks, and tickets with Network Engineers.• Completed projects as assigned by Operations Manager.• Routinely audited and improved internal Helpdesk systems.• Performed customer network health checks monthly.• Streamlined customer health checks by creating and documenting new routines.• Participated in PSA system migration.• Assisted Operations Manager with RMM setup and migration.

Big Rapids, Mi, Us

Managed and engaged with a floor of thirty residents on a daily basis. Participated as part of a well-functioning staff of my peers within a Residence Hall. Worked the front desk of a Residence Hall and handled complaints and requests. Provided emotional and educational support for residents as well as problem solving and enforcement.

Lee'S Summit, Missouri, Us

Operated concessions, managed financials, and upheld the facility. Answered the phone, provided customer service, and resolved customer complaints as well as requests. Routinely instructed customers on the safety procedures and guidelines for the facility.