• Overseeing product performance across various channels, analysing various metrics including sales, engagement and conversion, as well as re-designing e-commerce website structures, supporting business objectives, also supervising performance of products in real time through monitoring online traffic and liaising with other personnel / departments to gain a full understanding of root causes. • Providing initiative during the design process of online marketing campaigns, and utilising a… Show more • Overseeing product performance across various channels, analysing various metrics including sales, engagement and conversion, as well as re-designing e-commerce website structures, supporting business objectives, also supervising performance of products in real time through monitoring online traffic and liaising with other personnel / departments to gain a full understanding of root causes. • Providing initiative during the design process of online marketing campaigns, and utilising a number of methods including, market research and historical data/performance analysis, disseminating marketing and online performance reports to peers and senior management, also providing associated commentaries and any suggestions as required.• Keeping abreast of the latest product range and anticipating the need to design any subsequent campaigns or online promotions, providing constructive feedback to subordinates, supporting professional development and customer experience, whilst undertaking research on latest trends in online shopping platforms and ensuring the business proposition in the market place resonates with its desire to provide a quality offering.Key Achievements • Cut operational costs via the usage of various software, including; XSellco, EShop Designers, ChannelGrabber, and KashFlow, increasing operational efficiency by 60%, whilst reducing clerical staff costs by 80%. • Recommended new product lines alongside existing Motorbike clothing product line, which included; protective clothing such as; Motocross clothing, Snowboarding, Ski and Bicycle riding protective clothing, increasing company sales by 40% - 45%.• Reducing shipping cost by 10% - 15% by introducing other courier services to the company, including; UK Mail, UPS, DPD and myHermes.• Performed effective market research before introduction of protective clothing product lines by using Terapeak software, increasing company savings on unnecessary products by £2000 - £3000 each quarter. Show less

• Adhering to sales targets set by the store and organisation and providing and gaining insight through dialogue with management as to how targets can be exceeded, promoting brand and ensuring all point of sale material resonates with marketing and brand guidelines.• Utilising various methods of management and leadership, providing inspiration to sub-ordinates and Managers through initiatives, engaging dialogue and leading by example, facilitating all methods and processes for team to… Show more • Adhering to sales targets set by the store and organisation and providing and gaining insight through dialogue with management as to how targets can be exceeded, promoting brand and ensuring all point of sale material resonates with marketing and brand guidelines.• Utilising various methods of management and leadership, providing inspiration to sub-ordinates and Managers through initiatives, engaging dialogue and leading by example, facilitating all methods and processes for team to achieve KPIs in sales and customer satisfaction, also overseeing quality concerns raised internally or by any customer and liaising with required personnel, mitigating further re-occurrence.• Disseminating company information / announcements to the team with full awareness of the need to be engaging, adhering to loss prevention targets through managing all front and back of counter processes, providing on the job training to sub-ordinates and trainees and raising any performance concerns and managing effectively. • Ensuring all staff adhere to company policies and procedures regarding conduct and capability, creating an environment orientated to trust, product knowledge, performance and teamwork, whilst ensuring performance of the store remains as per expectations.Key Achievements • Trained and shaped 35 - 40 new staff members within the service departments at two Tesco branches, including; Edgware Road Store in 2009 and Whitechapel Fieldgate in 2012, facilitating the emergence of new staff into the workplace and organisation.• Spearheaded staff members in the implementation of changes within the organisation, which included; new equipment and tools to work for self-service checkout, increasing of opening hours of store, new measures to evaluate performance, as well as new services on Kiosk such as; Click and Collect and Money Gram.• Improved department standards and delivered green performance, which involved implementing department standards, such as; right uniform for servic Show less

Managing and inputting computer records;Answering telephone inquiries from customers;Preparation and submission of files to Legal Services Commission;Handling office accounts for receipt and payments;Legal representation at Grays InnOffering consultation on student visas and immigration matters

Responsible for legal matters; Dealing with customers and clients;Actively involved in recovery matters;

Extensively involved in research workOffer consultation for commercial clientsConducting civil litigation before the Banking and Civil Court;