Peter Fowler Email & Phone Number

Harbour Exchage, Canary Wharf, London.

Since 2003, Telappliant has been providing businesses with advanced communication solutions.Our resilient and robust data network is one of the largest in the country and our wide range of business communication services are designed to improve productivity, workflow and customer satisfaction.We have an established team of cloud industry experts that come together to improve the businesses of over 20,000 customers. My overall responsibility is to maintain and grow, a portfolio of 200+ corporate customers, ranging from Gold to Copper levels, they also cover a wide range of verticals from Media to Financial Institutions.Summary of key duties:• Multi-level relationship management up to C-Level• maintaining an active diary of customer contact/meeting• Identifying and understanding market trends• Developing and implementing business strategies and goals• Developing and maintaining sales pipeline, briefing to the MD• Cross selling and upgrading into the existing account base• Excellent presentation, communication and negotiation skills• Developing sales strategies and bid management process

5 Fleet Place, London, Ec4M 7Rd

Gamma Network Solutions deliver managed services to the SME market providing hosted cloud, Voice, WAN, SIP etc. Our entire business revolves around providing our customers with complete solutions that allow them to communicate more efficiently with their customers, staff and business partners. Summary of key duties:• Multi-level relationship management up to C-Level• Keeping my customer base within contract, proactively engaging. • Identifying and understanding market trends • Developing and implementing business strategies and goals• Excellent presentation, communication and negotiation skills • Developing sales strategies and bid management processClient wins, Care UK- New business TCV 255K two gig data connections and 600 SIP channels on a 3 year term, 6 new sites for Moore Stephens TCV 78K, Hutchison Port upgrade all 5 sites to 100Mb/100Mb gross margin 18K, renewal of Port of London Authority network TCV 185K 3 year term.

50 Leman Street,

hSo are a London based managed voice, data and cloud service provider. Formed in 2000 out of major shareholders Canary Wharf Group, Legal & General, Ericsson, Aviva, British Land and Prudential. The hSo network is built up through resilient clusters in some 19 data centres across London and the South with a nationwide MPLS reach. hSo are also carrier independent.New Business / Account ManagerCurrently working in a hybrid position, I work on both new business and account management. Instrumental in the long term strategy for the brand, working alongside the sales & marketing director and Head of product, to help drive the proposition forward. I have strong knowledge in MPLS/VPLS WAN technologies, Data connectivity services, cloud based solutions, fixed line, mobile and voice services. Summary of key duties:• Multi-level relationship management up to C-Level• Identifying and understanding market trends • Developing and implementing business strategies and goals• Excellent presentation, communication and negotiation skills • Developing sales strategies and bid management processPersonal client sign up’s: Quality Sales Leads, Project Kahn, NHS Property Services, NHS National Trust Development Authority, Unit 9, CEP Management, Give a Dog a Bone, Independence Homes.

Chancellor House, 5 Thomas More Square, London, E1W 1Yw

Desk based account manager, responsible for the growth, retention and management of own portfolio of 50 accounts, in addition to providing full support to two seniors account directors, handling a variety of queries and pricing requests for key corporate customer.•Retained and grew own account base with a value of £100k by 20% 2012-2013, and actively contributed to growing the directors’ key accounts by £2m+ (20%) 2012-1012.•Compiled customer proposals, working with Sales Support and Solutions Consultants to process the appropriate quote requests, and following through to ensure effective implementation.•Successfully managed account renewals by implementing a robust diarised schedule, protecting revenue and enhancing the scope of future growth. Customer base 85% in contract 2012-2013.•Provided diligent forecasting and recording of pipeline to ensure accurate reporting to the business.•Actively identified recurring issues for individual customers and drove through any required changes within the business.•Optimised customer service excellence, ensuring customers’ needs were prioritised and delivered. •Built strong and collaborative relationships within all areas of the business to assist in the timely resolution of customer orders, queries, and escalations.

Southend On Sea, United Kingdom

•Managing a diary of proactive and reactive calls to corporate customers to ensure service excellence is provided in all arrears of the business as well as to ascertain the possibility of future sales and contract renewals.•Proactively building and managing the relationship between THUS and an assigned group of business clients to protect existing revenue and prevent churn.•Regularly reviewing customers’ service portfolios, actively pursuing contract renewals and offering innovative, cost effective solutions.•Delivering excellent levels of customer service, ensuring customers’ needs are prioritised and delivered, and providing customers assistance in escalating/expediting issues •Working closely with Sales to identify new revenue opportunities, further strengthening THUS’ position of providing quality products and services, and providing input to bid processes for new and existing customers•Actively identifying recurring issues for individual customers, driving any required changes with key stakeholders through the business to a permanent resolution.•Working with Debt Management to address issues preventing payment to drive down collection timescales.•Identifying and closing the sale of contract renewals including lifts and shifts. Using pricing tools

Southend On Sea, United Kingdom

Ensuring efficient running of assembly equipmentOrganisation of team members to ensure all functions within the unit are coveredCarrying out health and safety inspectionsParticipating and leading improvement teams and initiatives Actively supporting waste reduction initiatives Generating production schedulesProviding the Customer Service Department with accurate lead times for products (ATP) dates

World Class Team Leaders Award, First Line Managers Award, Team Leader, First Line Managers Award, Nvq Level 5

O Level, Maths, English, Physics, Chemistry, History, Tech Drawing, Educated To O-Level Standard, Including English And Maths