Mark Fox Email & Phone Number

Waltham, Massachusetts, Us

• Led the validation and release team, delivering critical new product features on time, and significantly improving product quality and customer satisfaction through process innovation.• Developed a new validation process for autonomous mobile robot systems, improving system release schedule accuracy. • Increased validation coverage by 5x, addressing key quality test gaps, thereby improving release quality and customer satisfaction.• Established a KPI tracking and analysis system to validate performance improvement goals and promptly identify system regression.• Established a process for escaped defects and mitigation, prioritizing continuous quality improvement..• Initiated an Accelerate Life Test program for new platforms, achieving successful adoption and execution.

Waltham, Massachusetts, Us

• Led a rapidly expanding organization responsible for account management, project planning, installation, system testing, customer adoption, and operation of autonomous mobile robotics systems for material handling applications.• Oversaw hiring and training, growing the team by 200% and scaling deployment capability by 3X.• Implemented a new project schedule resource estimation and tracking system, improving schedule estimation, customer satisfaction, and resource productivity.• Introduced new change management and adoption assets into the deployment project management system, enhancing new site process change adoption and ramp up.

Waltham, Massachusetts, Us

• Directed project engineering and installation teams in planning and deploying autonomous robotic systems for logistics/warehousing customers.• Successfully managed two strategic projects, enabling larger next phase design wins.• Created and implemented a new staged gate program management system, improving on-time deployments and customer satisfaction.

• Managed the successful build-out, permitting, launch and operation of two retail locations.• Hired, developed and managed a team of 30 employees including coaching and data analysis for continual process improvement and achievement of excellent customer satisfaction and continual sales growth. • Completed sale of ownership in 2019.

Koto-Ku, Toyosu, Tokyo, Jp

• Directed product management, marketing, and sales and promotion of custom and standard electronic components, securing more than $200MM in new business. Developed and directed product marketing and sales penetration strategies and tactics for strategic customers and market segments.• Directed program and project management of complex development projects, including hardware and software engineering through full life-cycle, including product inception, planning, design, prototype, test, qualification, production and obsolescence planning.• Directed cross-functional and global project teams consisting of customer, internal and third party engineers. Project management encompassed PMI knowledge areas and included comprehensive phase-gate and agile/lean principles insuring design value, quality and on-time delivery.• Managed market segment and product revenue budget and ROI.• Lead project and supplier contract negotiations.• Received top supplier award from strategic customer.

Kawasaki, Kanagawa, Jp

• Managed a nationwide design engineering team of over 60 employees, developing increasingly complex and customized electronic components.• Directed global project teams including internal, customer, and third party hardware and software engineering resources, while also maintaining direct responsibility of top clients.• Coached teams to creatively resolve complex issues insuring device quality and on-time development.• Developed key relationships for strategic projects by engaging with internal and client senior management to track critical schedule milestones and mitigate challenges.• Created a new Project Management system covering PMI knowledge areas and including agile/lean principles, reducing project rework and major schedule delays by over 75%. Effectively used change management principles and continuous improvement systems. • Developed a project schedule tracking and metric system verifying schedule accuracy improvement to within 90% of original estimates.• Created a new customer service questionnaire system verifying continual improvement.

Kawasaki, Kanagawa, Jp

Leader of Eastern U.S. and Canadian regions including marketing, engineering and production planning departments. Directed an organization of 30 people growing annual sales to $200M.⇨ Business development and sales strategy⇨ Project Management and cross functional team leadership⇨ Management of Design Center operational and capital budgets during period of rapid growth