Mark Fox Email & Phone Number

Waltham, Massachusetts, US

• Led the validation and release team, delivering critical new product features on time, and significantly improving product quality and customer satisfaction through process innovation.
• Developed a new validation process for autonomous mobile robot systems, improving system release schedule accuracy.
• Increased validation coverage by 5x, addressing key quality test gaps, thereby improving release quality and customer satisfaction.
• Established a KPI tracking and analysis system to validate performance improvement goals and promptly identify system regression.
• Established a process for escaped defects and mitigation, prioritizing continuous quality improvement..
• Initiated an Accelerate Life Test program for new platforms, achieving successful adoption and execution.

Waltham, Massachusetts, US

• Led a rapidly expanding organization responsible for account management, project planning, installation, system testing, customer adoption, and operation of autonomous mobile robotics systems for material handling.
• Oversaw hiring and training, growing the team by 200% and scaling deployment capability by 3X.
• Implemented a new project schedule resource estimation and tracking system, improving schedule estimation, customer satisfaction, and resource productivity.
• Introduced new change management and adoption assets into the deployment project management system, enhancing new site process change adoption and ramp up.

Waltham, Massachusetts, US

• Directed project engineering and installation teams in planning and deploying autonomous robotic systems for logistics/warehousing customers.
• Successfully managed two strategic projects, enabling larger next phase design wins.
• Created and implemented a new staged gate program management system, improving on-time deployments and customer satisfaction.

• Managed the successful build-out, permitting, launch and operation of two retail locations.
• Hired, developed and managed a team of 30 employees including coaching and data analysis for continual process improvement and achievement of excellent customer satisfaction and continual sales growth.
• Completed sale of ownership in 2019.

Koto-ku, Toyosu, Tokyo, JP

• Directed product management, marketing, and sales and promotion of custom and standard electronic components, securing more than $200MM in new business. Developed and directed product marketing and sales penetration.
• Directed program and project management of complex development projects, including hardware and software engineering through full life-cycle, including product inception, planning, design, prototype, test.
• Directed cross-functional and global project teams consisting of customer, internal and third party engineers. Project management encompassed PMI knowledge areas and included comprehensive phase-gate and agile/lean.
• Managed market segment and product revenue budget and ROI.
• Lead project and supplier contract negotiations.
• Received top supplier award from strategic customer.

Kawasaki, Kanagawa, JP

• Managed a nationwide design engineering team of over 60 employees, developing increasingly complex and customized electronic components.
• Directed global project teams including internal, customer, and third party hardware and software engineering resources, while also maintaining direct responsibility of top clients.
• Coached teams to creatively resolve complex issues insuring device quality and on-time development.
• Developed key relationships for strategic projects by engaging with internal and client senior management to track critical schedule milestones and mitigate challenges.
• Created a new Project Management system covering PMI knowledge areas and including agile/lean principles, reducing project rework and major schedule delays by over 75%. Effectively used change management principles and.
• Developed a project schedule tracking and metric system verifying schedule accuracy improvement to within 90% of original estimates.

Kawasaki, Kanagawa, JP

Leader of Eastern U.S. and Canadian regions including marketing, engineering and production planning departments. Directed an organization of 30 people growing annual sales to $200M.⇨ Business development and sales strategy⇨ Project Management and cross functional team leadership⇨ Management of Design Center operational and capital budgets during period of.