Ray Fox Email & Phone Number

United States

New York, Ny, Us

MarketAxess Holdings Inc. (MarketAxess) is an international financial technology company that operates an electronic trading platform for the institutional credit markets, and also provides market data and post-trade services.Deliver Technical Support to 980 employees across United States, UK, and SingaporeCommunicate clear and concise tasks to direct reports in Tech TeamResponsible for resolving hardware and software issues for US HQ, UK office and Remote usersCommunicate to Network, Development Operations and Info Security teams tasks that are neededwith their cooperationCreate and edit network, application, and mailbox permissions in Active DirectoryDeploy and manage RSA tokens and profiles in RSA administration portalCreate and edit phone extensions as well as onboard cisco desk phones for users in UplinxCommunicate and document tickets through Slack applicationUnlock and edit Duo profiles through Duo Admin portalManage and keep inventory of client’s devices through Endpoint ManagerCreate and edit distribution emails through Microsoft HybridTest and troubleshoot audio and visual equipment in boardroomsReimage desktop pcs through Quest KACEDeploy laptop hardware to clients followed by email correspondence with Windows auto pilotenrollment guideTrouble shoot Outlook desktop applicationCorrespond with CDI vendors to add and remove phone extensions for clientsCorrespond with Verizon vendors for MiFi hotspots and mobile phones for employeesSet up and breakdown office pc equipment for desk changesTroubleshoot VDI and virtual machinesInstall requested applications through back end of VDIs and virtual machines using RemoteDesktop ConnectionRun PowerShell scripts to install Docker users and track user loginCreate and edit share folders through Data PrivilegeAdd application licenses through Res Administration portalTrack employee terminations, hardware requests and RSA requests/extensions through RES

Irvington, Ny, Us

Eileen Fisher (EF) is a U.S. retailer for women with 65 stores nationwide, including three stores in the United Kingdom and three stores in Canada. EF merchandise is sold in most major department stores, in nearly 400 specialty stores across the country and via the Web.•Served 65 stores and 1,200 employees. Responsible for the resolution of in-bound technical support requests from multiple departments including Corporate, Customer Service, Remote Users, Wholesale and Retail clients in United States, Canada & the United Kingdom. •Provided professional resolution on all supported issues, accurately log, and track all support requests and resolve all assigned “trouble” tickets. •Troubleshot video conference room devices and apps such as WebEx, Teams, and Citrix Web Boards; also install share drives for various teams. •Responsible for reimaging systems with Windows 7 or 10, and Mac laptop devices. •Accessed store registers and servers remotely to troubleshoot by way of TeamViewer and VNCA. •Responsible for assisting users in distribution warehouse environments and making sure label printers were working properly. •Troubleshot and maintained Xerox, HP printer toners, and Wyse Devices for all stores, remote and customer Service users. •Responsible for maintaining Avaya Ip phone applications for customer service users and troubleshooting and escalating all CMA and EF360 retail applications.

New York, New York, Us

Receptiv’s proprietary delivery technology is engineered to understand the degree and direction of human emotion and build a real-time and experience that reacts to unique user delivering context and value for an exclusive one-to-one mobile brand experience at scale.•Responded to user needs, diagnosed, and resolved software errors via Jira, emails, video conferencing, or on-site visits. •Presented complex technical information to non-technical staff and offered technical assistance for hardware, software and/or applications. •Implemented, supported, and maintained servers, networks, Voice over IP phones, desktops, laptops, mobile devices, printers, and related gear. •Proactively anticipated and managed the IT needs of the users. •Provided monitoring and support for Local Area Networks, including VoIP systems. •Responsible for the maintenance of all client IT systems, applications, security, and network configurations, including backup procedures and anti-virus scans. •Set up VPN and Domain on Mac and PCs for users. •Managed and created user accounts, emails, distribution groups and shared emails in Active Directory and Office 365 Administration. •Set up of new employees in Active Directory, Windows 10, IOS, Google Apps, Google Chrome, Firefox, MS Office 365 Administration, JIRA, and Confluence. •Responsible for tech accessories, laptops, and test devices inventory for entire company.

Toronto, Ontario, Ca

Canadian multinational bank. It is the third largest bank in Canada by deposits and market capitalization. It serves more than 23 million customers in over 55 countries around the world and offers a range of products and services including personal and commercial banking, wealth management, corporate and investment banking. Scotiabank shares trade on the Toronto and New York Stock Exchanges.•Offered technical assistance on the delivery, configuration, set-up and maintenance, and troubleshooting of computer systems, hardware, and software for over 600 users. •Supported IT department, ensured operational condition of equipment, ran software patches for desktops, changed IP addresses, updated operating systems while organizing non-functional components, orchestrated multimedia equipment.•Responded to queries on the phone, via email, in person and through remote access. •Trained other staff on troubleshooting and diagnosing problems. •Planned, coordinated and executed a companywide 600 user technical equipment deconstruct and reset at new office.•Monitored, organized and tracked all inventory, including laptops, desktops and peripherals. •Manually ran OS updates for emergency site. •Managed and monitored network hardware and application performance to ensure network availability.•Troubleshot and resolved network operating system hardware/problems, diagnosed network faults, resolved source problem and restored all network services. •Coordinated, implemented, and executed requests for projects. •Installed, tested, debugged, and documented new applications and programs.