Ray Fox Email & Phone Number

United States

New York, NY, US

MarketAxess Holdings Inc. (MarketAxess) is an international financial technology company that operates an electronic trading platform for the institutional credit markets, and also provides market data and post-trade services.Deliver Technical Support to 980 employees across United States, UK, and SingaporeCommunicate clear and concise tasks to direct.

Irvington, NY, US

• Eileen Fisher (EF) is a U.S. retailer for women with 65 stores nationwide, including three stores in the United Kingdom and three stores in Canada. EF merchandise is sold in most major department stores, in nearly 400.
• Served 65 stores and 1,200 employees. Responsible for the resolution of in-bound technical support requests from multiple departments including Corporate, Customer Service, Remote Users, Wholesale and Retail clients in.
• Provided professional resolution on all supported issues, accurately log, and track all support requests and resolve all assigned “trouble” tickets.
• Troubleshot video conference room devices and apps such as WebEx, Teams, and Citrix Web Boards; also install share drives for various teams.
• Responsible for reimaging systems with Windows 7 or 10, and Mac laptop devices.
• Accessed store registers and servers remotely to troubleshoot by way of TeamViewer and VNCA.

New York, New York, US

• Receptiv’s proprietary delivery technology is engineered to understand the degree and direction of human emotion and build a real-time and experience that reacts to unique user delivering context and value for an.
• Responded to user needs, diagnosed, and resolved software errors via Jira, emails, video conferencing, or on-site visits.
• Presented complex technical information to non-technical staff and offered technical assistance for hardware, software and/or applications.
• Implemented, supported, and maintained servers, networks, Voice over IP phones, desktops, laptops, mobile devices, printers, and related gear.
• Proactively anticipated and managed the IT needs of the users.
• Provided monitoring and support for Local Area Networks, including VoIP systems.

Toronto, Ontario, CA

• Canadian multinational bank. It is the third largest bank in Canada by deposits and market capitalization. It serves more than 23 million customers in over 55 countries around the world and offers a range of products.
• Offered technical assistance on the delivery, configuration, set-up and maintenance, and troubleshooting of computer systems, hardware, and software for over 600 users.
• Supported IT department, ensured operational condition of equipment, ran software patches for desktops, changed IP addresses, updated operating systems while organizing non-functional components, orchestrated.
• Responded to queries on the phone, via email, in person and through remote access.
• Trained other staff on troubleshooting and diagnosing problems.
• Planned, coordinated and executed a companywide 600 user technical equipment deconstruct and reset at new office.