Sommelier with a focus on Italian wine and Champagne

• Purchased wine, spirits, and beer for the physical and digital stores, working directly with winemakers, sales reps, and importers• Designed the menus, in-store signage, digital event flyers, tasting sheets, and Champagne Club booklets• Handled all social media to promote events, communicate with guests, etc.• Provided excellent customer service skills within the store and wine bar, over the phone, and through email and social media, alleviating a wide range of problems and providing personalized recommendations• Photographed all new products for the digital store

• Managed two separate teams of servers for daytime and dinner services, ensuring that all FOH staff was embodying the restaurant’s service and hospitality standards• Updated the steps of service and delegated side tasks and deep cleaning tasks • Took weekly and end-of-month food and beverage inventory• Assisted with purchasing FOH, BOH, and office materials, including choosing and buying wines that would pair well with Automat’s menuOversaw guest services (i.e. reservation management, handling guest complaints, etc.) to create a warm, inviting atmosphereInterviewed candidates, trained new employees, audited staff performanceDesigned menus, signs, pastry tags, etc using the Adobe suite and FigmaEnsured compliance with health and safety guidelines, successfully passing multiple health inspections

• Built the digital marketplace from start to finish ahead of its impending launch• Redesigned the customer onboarding experience for both customers and employees• Led Bellwether's first user research project, focusing on how customers interact with Bellwether's digital products• Worked with Bellwether's front-end developers to begin creating a cohesive design system• Collaborated within a cross-functional environment, working directly with stakeholders and C-level employees, as well as the Product, Marketing, Sales, and Development teams

• Created and delivered lectures on UX design practices and research methods, including Interaction Design and Microinteractions, Typography, Interviewing Users, and more• Designed the syllabus and carefully planned the full course schedule• Assessed students on their projects and provided meaningful feedback throughout the course

• Connected General Assembly with 100+ incubators and accelerators to create partnerships between our UX Design team and startups• Helped transition classes and workshops from on-campus to remote to create a safe educational environment during COVID-19• Assisted the marketing and events teams to put on various tech-related events

• Completed 400+ hours of immersive training in design process and design research methods• Worked on several UX projects, both conceptual and for clients

• Received 200+ hours of instruction in full-stack web development • Created websites and simple games using multiple programming languages• Gained an understanding of computer science, databases, algorithms, and how to implement designs through programming