Selia Fox Acs, Almi Email & Phone Number

Willoughby, Oh, Us

Cleveland/Akron, Ohio Area

Solon, Ohio

Providing excellent customer service to patients, physicians and other callers in a closely monitored call center environment. Scheduling appointments for the Neurological and Digestive Disease institutes, verifying insurance data and providing information about testing. Maintaining above average performance in quality, adherence, and first call resolution. Fluent in various medical terminology terms. Using critical thinking, analytical, and troubleshooting skills to assess hospital policies and procedures. Utilizing Epic software to complete and update patient information.

Cleveland/Akron, Ohio Area

Writing is one of my passions that allow me to express my thoughts and emotions in a positive way.

Cleveland/Akron, Ohio Area

Seven Hills, Ohio

Acts as primary liaison with American Express card members in solving problems related to the application process and service. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of the claims process. Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status. Enters verbal and written application information that meets both the internal and external customer\'s requirements accurately into the claims management system. Assigns new claims to the appropriate claims handler. Directs customer calls to the correct person at all locations. Knowledgeable plan Eligibility coverage and benefits. Good customer service skills. Excellent oral and written communication, including presentation skills. Strong organizational skills. Good interpersonal skills. Ability to work in a team environment. Ability to meet or exceed Performance Competencies.

Seven, Ohio

Self- organized and detail oriented producing accurate work. Productivity conscious, computer savvy, and has the ability to toggle between multiple computer screens. Ability to work well under pressure, multi-task in a fast-paced environment, and meet production guidelines. Placing warranty claims for HAIER America appliance products. Ensuring customer satisfaction with knowledge of policies and procedures. Sending manual requests by mail and email. Processing FedEx shipment labels. Using basic troubleshooting procedures on appliances to ensure exchange is required. Processing credit card payments and personal information changes.

Cleveland/Akron, Ohio Area

Customer Service Specialist for the fastest growing property preservation company the United States. In and outbound calling, working as the liaison between banks and mortgage companies to obtain and advise pertinent information. Date entry, analyzing reports, and sending welcome emails to our clients, advising appraisers and listing agents of securing schedules using computer applications to gather information. Working with client parameters and FHA guidelines to ensure quality services. Maintaining daily work strategies and organization to perform tasks at the highest level. Micro-soft excel and micro-soft word literate.

Associate’S Degree, Arts With A Concentration In Business Foundations

High School Diploma, Business Administration And Management, General