Joshua Foye Email & Phone Number

Upper Marlboro, MD, US

• Developed and optimized excel-based tools to streamline shift planning, staffing, reporting, and communication for site leadership
• Developed the site’s quality dashboard to provide Operations with a centralized view of findings and trends from ICQA audits, enabling teams to hold themselves accountable for deteriorating quality metrics
• Increased building standard work audit completion by 39% over 4 months through effective training of Ops Managers and meaningful reporting of findings
• Facilitated the site's Weekly Business Review meeting and provided input on identified trends
• Reviewed and approved standard work for operational processes, collaborating with HQ partners to implement changes and roll out new processes and channels
• Owned communication of revisions to existing standard work and upcoming changes for the site

Upper Marlboro, Maryland, United States

Outbound Operations Manager at the Upper Marlboro Return Center; Emergency Response Team

Suffolk, Virginia, United States

OB Area Manager for AFE Pack and OB Problem Solve

Newport News, Virginia

Learned assigned talk points for campus tours and personalized information to deliver aninformational and engaging campus tour; trained newly hired tour guides on the script and office duties; answered tour guide phone line to register people for tours, interviews, and special events; called students to invite them to special events, remind them of.

Newport News, Virginia

As a Housing Assistant, was responsible for initial interactions with students, families, and staff members with concerns about billing for university housing and meal plans, placement in on-campus housing, and maintenance escalations. Worked with other campus offices to gather information and resolve concerns before escalating to Housing Administration.

Escorted contractors through university residence halls and into student rooms; kept an accurate record of contractor working hours; classified and assigned work orders submitted through LANDesk; dispatched priority work orders to respective maintenance staff via walkie talkie; answered the phone to provide support to students; assisted maintenance staff.

Norfolk, Virginia, United States

Responsible for the movement of hundreds of cars back and forth between the airport and lotsthroughout a single weekend shift; assisted with the organization of the return lot and cleaning lot to maximize space; operated shuttle van to pick up other drivers and transport them between locations

Chester, VA

Responsible for training newly hired hosts, servers, ToGo Specialists, Server Assistants, and Retail Sales Associates; assisted store management with the operation of the shift; provided guidance and support to coach and correct employee mistakes on shift; responded to guest complaints to find acceptable resolutions; checked orders for quality and accuracy.

Chesterfield, Virginia

Helped to develop a program at Falling Creek Middle School that taught students enrolled in their after-school program the basics of computer hardware, programming, networking, and security; maintained inventory of donated systems and peripherals which were then worked on by students enrolled in the program; oversaw the volunteer staff of 10-15 students.

Bachelor Of Arts - Ba, Communication Studies

Studies included coursework in computer science, interpersonal and relational communication, health and medical communication, and.

Network And System Administration/Administrator

Activities and Societies: National Technical Honor Society, Future Business Leaders of America, VA STAR, CtCTF, Hack4Troops