Fozlur Rahman Email & Phone Number

Edinburgh, Scotland, United Kingdom

Livingston, Scotland, United Kingdom

My Role as a Manufacturing Technician involves ensuring the smooth and efficient operation of manufacturing processes. I handle various tasks, including Equipment Setup and Maintenance, Production Monitoring, Safety Compliance, and Documentation and Reporting. Out of my role, I have also committed to other tasks such as Quality Assurance, Data Analysis and Process Improvement. By performing these tasks with precision, attention to detail, and a commitment to quality and efficiency, I contribute to the overall success of the manufacturing process as a valuable manufacturing technician.

Birmingham, England, United Kingdom

My role involved, Supplying exceptional customer service, Handle complex customer issues, Develop and maintain a deep understanding of the company's products, services, policies, and procedures, accurately record customer interactions, inquiries, complaints, and resolutions in the CRM system, Identify potential sales opportunities during customer interactions and effectively promote additional products or services to meet KPI’s, Follow company policies, guidelines, and legal requirements As a senior call centre customer service, who worked in a call centre environment, I served as a primary point of contact for customer associates seeking aid or information about products or services. I have extensive experience and ability in handling customer inquiries, complaints, and requests.

Sutton Coldfield, England, United Kingdom

During COVID-19 Partaken the role of an essential worker, carrying out daily tasks such as Stock Replenishment, Inventory Management, Product Rotation, Shelf Organisation, Customer Assistance, Health and Safety Compliance: In the context of the COVID-19 pandemic, I strictly adhered to all health and safety guidelines provided by the store and local authorities. This includes wearing appropriate personal protective equipment (PPE), practicing social distancing, and maintaining high standards of cleanliness and sanitation.

Solihull, England, United Kingdom

As an Assembly Line and Body-in-White (BIW) Technician at Jaguar Land Rover I played a vital role in the manufacturing process of Land Rover/Jaguar vehicles. I was primarily responsible the efficient assembly and construction of vehicles on the production line and within the BIW plants. I worked within in a team environment, collaborating with other technicians and following strict quality control standards to deliver high-quality vehicles. Assembly Line Work involved; Performing tasks on the assembly line, following standard operating procedures and safety guidelines. Fitting and installing various vehicle components, including engines, transmissions, interiors, electrical systems, and exterior panels. Using hand tools, power tools, and specialized equipment to complete assembly tasks accurately and efficiently. Collaborating with team members to achieve production targets and ensure smooth workflow. Body-in-White (BIW) Operations involved; Working in the BIW plant to construct and weld the vehicle's body structure. Operating machinery and equipment to shape, cut, and join metal components, using welding, riveting, and adhesive techniques. Ensuring proper alignment and fitment of body panels and structural components. Conducting quality checks to identify and rectify any defects or issues in the BIW process.

Birmingham, England, United Kingdom

My role was to provide customer support and assistance regarding credit card-related inquiries, transactions, and issues. This role involves handling incoming calls, providing information on credit card products, addressing customer concerns, and ensuring a positive customer experience. The primary goal was to deliver excellent customer service while promoting the effective use of credit cards and resolving customer problems.

Birmingham, England, United Kingdom

As an Assistant Manager at Enterprise Rent-A-Car, I played a crucial role in supporting the operations and management of a rental car branch. I worked closely with the Branch Manager to ensure the overall success of the location, focusing on customer service, sales, and team management. This position requires strong leadership skills, excellent communication abilities, and a commitment to providing outstanding customer experiences. Key Responsibilities: Customer Service Excellence: Interact with customers to ensure their needs are met and to resolve any concerns or issues promptly. Provide exceptional service, including rental vehicle transactions, guidance on vehicle selection, and addressing customer inquiries. Sales and Business Development: Promote and sell rental car services to existing and potential customers, meeting or exceeding sales targets. Develop and maintain relationships with local businesses and organizations to drive revenue growth. Fleet Management: Oversee the fleet of rental vehicles, ensuring proper maintenance, cleanliness, and availability for customers. Coordinate with the maintenance team to schedule routine inspections and repairs. Team Leadership and Development: Supervise and motivate a team of rental associates, ensuring a high level of customer service, productivity, and performance. Train new employees on company policies, rental processes, and customer service best practices. Operational Efficiency: Assist the Branch Manager in maintaining efficient branch operations, including vehicle rental processes, inventory management, and financial reporting. Monitor key performance indicators (KPIs) and implement strategies to improve branch performance. Safety and Compliance: Adhere to company policies and procedures, ensuring compliance with safety regulations, rental policies, and legal requirements.

Stourbridge, England, United Kingdom

As a Cashier and Lending Specialist in HSBC I was responsible for providing efficient cash handling services while also assisting customers with lending products and services. This role required excellent customer service skills, knowledge of lending procedures and products, and the ability to handle financial transactions accurately. Key Responsibilities: Cash Handling: Process cash transactions, including deposits, withdrawals, and currency exchanges, accurately and efficiently. Verify and reconcile cash drawers at the beginning and end of each shift to maintain accurate balances. Adhere to bank policies and procedures regarding cash handling and security measures. Customer Service: Provide exceptional customer service by greeting customers, addressing inquiries, and resolving issues or complaints promptly and professionally. Evaluate customer eligibility for loans based on creditworthiness, income, and other relevant factors. Explain loan terms, interest rates, repayment options, and other loan-related details to customers. Guide customers through the loan application process, ensuring all necessary documentation is completed accurately and efficiently. Loan Processing and Administration: Collect and review loan applications, verifying the accuracy and completeness of information provided by customers. Assess creditworthiness and risk factors associated with loan applications. Assist in loan closings by preparing necessary documents and coordinating with customers and other parties involved. Compliance and Risk Management: Adhere to all regulatory guidelines, policies, and procedures related to lending practices, data protection, and customer privacy. Stay updated on lending regulations and industry trends to ensure compliance and provide accurate information to customers.Build and maintain strong customer relationships by actively listening to their needs, providing personalized recommendations, and following up on their inquiries or concerns.

Edinburgh, Scotland, United Kingdom

I played a crucial role in ensuring the store's inventory is efficiently managed and maintained to meet customer demands. My primary responsibility was to replenish merchandise on the sales floor, ensuring that products are readily available and well-presented to create a positive shopping experience. I worked closely with the store management team and fellow associates to achieve sales goals and maintain an organized and visually appealing environment.

Bachelor'S Degree, Accounting And Finance

Web Development