• Played a key role in the development and maintenance of the backend functionalities for customer order subscriptions as part of the Autoship team, utilizing AWS Infrastructure• Contributed to the successful migration project from Node.JS-based order level subscriptions to a Java Spring Boot-based item level subscription system, ensuring a seamless transition and improved efficiency• Spearheaded the development and implementation of the B-layer orchestration level ILA (Item Level Subscription) API, facilitating smoother communication between different layers of the subscription system• Demonstrated exceptional problem-solving skills and collaboration by partnering with the payments team to resolve issues related to corrupted payment methods in 300k subscriptions, utilizing SQL queries to join multiple tables from different departments• Acted as Release Captain for three cycles, successfully coordinating and deploying all new weekly code changes to production, ensuring timely and smooth releases

• Part of a feature development team that maintains the RingCentral Glip messaging platform’s backend• Designed, architected, and developed many projects following an elegant, scalable, and functional programming approach• Implemented route handlers to give life to numerous backend operations• Enriched in-house development tools such as our component test framework, API server debugger, and our unit test CI framework• Cultivated dashboards in Grafana and Kibana to monitor our backends’ logging and metric collections in both dev and productionenvironments• Assisted in implementing proxy endpoints to allow our backend to be compatible with the new Zoom V2 API

• As a Full Stack Engineer, built a Customer Service Maintenance Page using React/Typescript/MySQL/GraphQL/AWS that enables representatives to properly administer the platform's backend• Learned the dynamics of working with a scalable application handling tens of millions of users; CBS Sports being the third largest domestic fantasy sports site• Wrote SQL migrations to alter and manipulate database tables, using Knex.js, to ensure data consistency• Wrote queries and mutations, using Apollo/GraphQL, to fetch; cache; and modify data from the backend

• Developed a FileMaker Pro solution that serves as the company’s in-house database management system (DBMS) to track work orders, product development, and customer service processes• Successfully integrated the in-house database system (DBMS) with iOS mobile devices to streamline workflow and overall productivity• Developed a business dashboard with real time data to track multiple KPIs tied to product manufacturing, order status, and customer support issues• Applied technologies such as Google APIs and JavaScript Object Notation (JSON) to support Google Maps’ locational services integrations

• Assisted in the launch of a distribution center capable of handling more than 2,500 different SKUs• Designed and organized sales routes for four (4) initial sales team members serving the local markets of Galicia, Valencia and Madrid• Developed systematic plan to enhance efficiency for inventory distribution with more than 1,300 products in warehouse stock• Expanded the company’s sales channel by establishing strategic online presence through Amazon’s Retail Marketplace (eCommerce) withmore than 70 different SKUs

• Experienced the thorough actions a small business takes to generate customer loyalty in a highly competitive industry • Learned how to assemble and repair a wide variety of bicycles ranging from $200 to $20,000 units• Led numerous volunteer efforts to support bicycle fundraising events with 600+ participants each for the purpose of helping local parks and trails• Used customer service skills in successful customer checkouts and bicycle/accessory floor sales • Ensured customer loyalty by providing product maintenance support• Ensured product stock availability through the use of inventory management and control techniques

• Oversaw all products entering and leaving the warehouse to ensure accuracy and efficiency of all shipments• Observed how to establish a systematic design to enhance efficiency in distribution warehouses with more than 10,000 furniture pieces in stock• Participated in several marketing campaign meetings, to further enhance the online customer base• Coordinated a pool of candidates to provide feedback on current or future marketing campaigns, to provide criticism from people with different diversities