Francisco Pardo Email & Phone Number

Remote First, US

Plantation, Florida, US

• Played a key role in the development and maintenance of the backend functionalities for customer order subscriptions as part of the Autoship team, utilizing AWS Infrastructure
• Contributed to the successful migration project from Node.JS-based order level subscriptions to a Java Spring Boot-based item level subscription system, ensuring a seamless transition and improved efficiency
• Spearheaded the development and implementation of the B-layer orchestration level ILA (Item Level Subscription) API, facilitating smoother communication between different layers of the subscription system
• Demonstrated exceptional problem-solving skills and collaboration by partnering with the payments team to resolve issues related to corrupted payment methods in 300k subscriptions, utilizing SQL queries to join.
• Acted as Release Captain for three cycles, successfully coordinating and deploying all new weekly code changes to production, ensuring timely and smooth releases

Belmont, CA, US

• Part of a feature development team that maintains the RingCentral Glip messaging platform’s backend
• Designed, architected, and developed many projects following an elegant, scalable, and functional programming approach
• Implemented route handlers to give life to numerous backend operations
• Enriched in-house development tools such as our component test framework, API server debugger, and our unit test CI framework
• Cultivated dashboards in Grafana and Kibana to monitor our backends’ logging and metric collections in both dev and productionenvironments
• Assisted in implementing proxy endpoints to allow our backend to be compatible with the new Zoom V2 API

San Francisco, CA, US

• As a Full Stack Engineer, built a Customer Service Maintenance Page using React/Typescript/MySQL/GraphQL/AWS that enables representatives to properly administer the platform's backend
• Learned the dynamics of working with a scalable application handling tens of millions of users; CBS Sports being the third largest domestic fantasy sports site
• Wrote SQL migrations to alter and manipulate database tables, using Knex.js, to ensure data consistency
• Wrote queries and mutations, using Apollo/GraphQL, to fetch; cache; and modify data from the backend

• Developed a FileMaker Pro solution that serves as the company’s in-house database management system (DBMS) to track work orders, product development, and customer service processes
• Successfully integrated the in-house database system (DBMS) with iOS mobile devices to streamline workflow and overall productivity
• Developed a business dashboard with real time data to track multiple KPIs tied to product manufacturing, order status, and customer support issues
• Applied technologies such as Google APIs and JavaScript Object Notation (JSON) to support Google Maps’ locational services integrations

• Assisted in the launch of a distribution center capable of handling more than 2,500 different SKUs
• Designed and organized sales routes for four (4) initial sales team members serving the local markets of Galicia, Valencia and Madrid
• Developed systematic plan to enhance efficiency for inventory distribution with more than 1,300 products in warehouse stock
• Expanded the company’s sales channel by establishing strategic online presence through Amazon’s Retail Marketplace (eCommerce) withmore than 70 different SKUs

Coral Springs, FL, US

• Experienced the thorough actions a small business takes to generate customer loyalty in a highly competitive industry
• Learned how to assemble and repair a wide variety of bicycles ranging from $200 to $20,000 units
• Led numerous volunteer efforts to support bicycle fundraising events with 600+ participants each for the purpose of helping local parks and trails
• Used customer service skills in successful customer checkouts and bicycle/accessory floor sales
• Ensured customer loyalty by providing product maintenance support
• Ensured product stock availability through the use of inventory management and control techniques

Miami, FL, US

• Oversaw all products entering and leaving the warehouse to ensure accuracy and efficiency of all shipments
• Observed how to establish a systematic design to enhance efficiency in distribution warehouses with more than 10,000 furniture pieces in stock
• Participated in several marketing campaign meetings, to further enhance the online customer base
• Coordinated a pool of candidates to provide feedback on current or future marketing campaigns, to provide criticism from people with different diversities

Bachelor Of Arts - Ba, Major: Computer Science | Minor: Economics And Web Development

Bachelor Of Arts - Ba, Economics