Head of New Business & Product and Portfolio Management. Delivered 50+ opportunities, encompassing both acquisition products and payment methods, including POS and e-commerce solutions.Led or participated in 5+ strategic or tactical projects focused on customer retention initiatives (Churn), earning recognition and awards for exceptional performance.Conducted high-level negotiations with 20+ suppliers and partners, driving enhancements in product development and operational efficiency, while successfully hiring and managing a team of 3+ employees.Initiated 15+ new business venture, including SmartPOS, TEF, mobile payment solutions, reconciliation services, fraud prevention, acceptance of new payment brands, and sub-acquiring, among others.

Focused on identifying areas of the company that needed improvement and developed workforce planning strategies, monitored costs, timescales, and resources used to achieve 5+ project success.Recommended review of 15+ procedures through restructuring the SQL Database and redefining 10+ reports and presentations to customers for a Company in the field of benefits and occupational health.Aided a new company evaluating the automobile parts market by structuring the operational flows, and potential customers, identifying the best brands, where to obtain them, and reaching 20% of profitability.

Led the strategic planning, business intelligence and management information systems, and call center teams, reporting directly to the local CEO, managing 100+ in the outside service team and 12 direct employees.Assigned as the team leader to develop and implement the SalesForce tool and reap the full benefits of an efficient channeling of savings, including a reduction of 40% in licenses.Established the broker channel and customer service channel serving more than 3,000+ clients.Implemented Salesforce CRM tool and mapped 80+ processes between the insurer and its customers, receiving more than 15,000 demands per month and achieving a 50% reduction in costs with improvement in internal indicators.Recognized by non-governmental regulatory agencies, such as PROCON and Reclame Aqui, with 3+ awards.Conducted visits and training sessions in 7 states and held conferences with new business managers who worked via Home Office.

Entrusted for the strategy and pricing area of 124 foreign exchange bureaus in Brazil, 300+ commercial partnerships, and 30+ different international currencies - from cash transactions to remittances and prepaid cards.Conceptualized the workflows to change the spreads practiced in each operation to improve results management, such as 5% in profitability per sales channel and rapid response to competition price variations.Partnered with internal stakeholders across 10+ departments to provide analysis and relevant support by developing the daily operational dashboard for monitoring and adjusting all operations and SLAs.

Initiated the planning and strategy areas and guided the company to achieve R$ 140 million in premiums in the first year and exceed, in the third year, R$ 1 billion by creating a base of 2,500+ brokers.Restructured the quotation tool system, visualizing the entire process of service, distribution channels, and deals, reaching 60,000+ quotations in the third year.Managed and monitored customers, brokers, ombudsman channels, omnichannel vision, suggestions, and feedback, improving the service quality by 80% (NPS) and perception of all points of contact with the company.Played a substantial role in the open of 9 branches, coordinating 11 local assistants.

Start-up for a high-net-worth line of businesses, including Automotive, Homeowners, and Fleet, reaching the pre-established target of R$ 30 million in the first year for these segments, with 53%- in claims.Managed the portfolio of small and medium-sized enterprise lines, including the creation of new campaigns, achieving R$ 1 million per quarter of gross premium.Structured the entire database in SQL to generate and structure 10+ reports for premiums, commissions, reinsurance, claims, and direct & indirect expenses with a focus on results management, impacting P&L.

Migrated the payroll system, pension and health plans, and other employee benefits, improving internal flows, adequacy of the expense estimation goals, and management of outsourced back-office service providers, hiring 3+ employees.Modeled 4+ monthly presentations to the CEO and the senior board based on the analysis of facts and results, consistency, and feasibility.

Performed operational tasks in the areas of Accident & Health (A&H) and Personal Lines (PL) with revenues of R$ 500 million per year.Readjusted the area following the SUSEP (regulatory agency) guidelines, supporting internal and external clients and hiring and training 3+ employees.Created the issuing tool that improved the quality and dynamism of the products offered and mitigated the operational flaws higher than 10%, reducing by less than 1%.

Acted in the products area, in charge the opening 500+ corporate accounts per month.Instructed daily training sessions for the 27 branches in São Paulo and 7+ others states.Expanded the training sessions to all 144 Branches in Brazil and 200+ managers, impacting the account-opening cycle from 20 to 4 days.Recognized by the organization with the FELICITI award for being the first employee to receive this award.