Flor Emilia Piedra Chaves Email & Phone Number

Costa Rica

Maintain and enhance UI automated test cases, ensuring effective regression testing for mobile (iOS & Android) and web applications.Implement automation processes using Jenkins, contributing to agile team efforts to deliver new features.Conduct code reviews and create comprehensive test plans, status reports, and exit reports.Write test cases in Test Rail based on bugs and user stories, meeting acceptance criteria.Drive process improvements and apply best practices, including developing new scenarios and detailed test cases.Conduct smoke, exploratory, and regression testing, utilizing Testrail, Testlink, and Jira in Agile scrum teams.

QA team had to work with development team to release new versions of product and also make some hotfixes in some cases.Create test plan, testing status and exit reports documents every release Create Test CasesRun Test CasesCreate smoke and regression testingCreate Test PlanRun execution with Jira - QmetryRun several test (Regression, smoke tests, etc)Scrum meetings (Daily meeting, planning meeting, retrospective, backlog review, grooming).Present Demo every 2 weeks with all User Stories for that release (iteration)

Universidad Fidelitas

Software Quality

Costa Rica

QA team had to work with development team to release new versions of product and also make some hotfixes in some cases.Create test plan, testing status and exit reports documents every releaseAdd test cases to smoke and regression test.Create Test Plan on ALM toolRun execution with bash script and review results on ALM.Run several test (Regression, smoke tests, etc)Scrum meetings (Every day, planning meeting, retrospective, backlog review, grooming)Assign tasks on Jira to the team and track the status of tasks.

Costa Rica

Active directory managerPassword creation, permission, outlook configuration (accounts, permission, increased space capacity)Client tickets on service manager tool

Costa Rica

Network issues for Bank of AmericaI had to solve issues when the same issue occurs 3 times in 30 days.Track and follow up issues changing the status and updating ticket.Meeting with clients (Bank of America)

Costa Rica

Track and review issues queue.Assign tickets to different teams (Windows, Unix, Leverage, Networking, Database, etc)Verify TTO, TTT, TTR.Performance report from SharePoint.Create reports and do metrics of the queue on SharePoint.Create and assign tasks on SharePoint for QM team.

Costa Rica

Spirit Airlines call center.Help user purchase of air tickets.Help for changes of air tickets.

Bachelor'S Degree, Systems Engineering

Licentiate Degree, Project Management