Sabemos que nos dias atuais o nosso maior desafio é se diferenciar, e que, se quisermos obter resultados de forma duradoura e sadia, precisamos cada vez mais entender nossos clientes e estar preparados para atendê-los da melhor forma possível.A Mudita.CARE surgiu para te ajudar a superar este desafio - nossa missão é criar e gerenciar seu escritório de eXperiência do Paciente, adotando tecnologias de hospital 4.0 e métodos gerenciais inovadores, para caminhar em direção à decisões… Show more Sabemos que nos dias atuais o nosso maior desafio é se diferenciar, e que, se quisermos obter resultados de forma duradoura e sadia, precisamos cada vez mais entender nossos clientes e estar preparados para atendê-los da melhor forma possível.A Mudita.CARE surgiu para te ajudar a superar este desafio - nossa missão é criar e gerenciar seu escritório de eXperiência do Paciente, adotando tecnologias de hospital 4.0 e métodos gerenciais inovadores, para caminhar em direção à decisões assertivas que elevem ao máximo seus resultados.#hospital40 #patientexperience #datadriven #ROX #AI #bigdata Show less

Role: manage and assure the consulting and training activities, act as subject matter expert (portfolio, program and project) to the technical team, develop new products, perform the customer relationship, fulfill the role of main consultant and support the commercial department;Context: competitive market (project management consulting and training), where small details can make the whole difference;Deliveries: public and in-company courses to several clients (Deloitte… Show more Role: manage and assure the consulting and training activities, act as subject matter expert (portfolio, program and project) to the technical team, develop new products, perform the customer relationship, fulfill the role of main consultant and support the commercial department;Context: competitive market (project management consulting and training), where small details can make the whole difference;Deliveries: public and in-company courses to several clients (Deloitte, Odebrecht, Petrobrás, Globo, CEDAE, Accenture, Camargo Correa, Andrade Gutierrez, Embratel, Anglo American, Itaú, among others)Achievements: all of my 300 hours of classes had an outstanding level of students satisfaction. Show less

Role: lead the project management office implementation and maintenance, encompassing the program planning and controlling functions, document management, risks analysis and control, information security and configuration management;Context: governmental defense program with a budget of more than one hundred million dollars where Fundação Atech controlled and monitored the consortium companies activities;Deliveries: program policies (wrote and deployed), program and project… Show more Role: lead the project management office implementation and maintenance, encompassing the program planning and controlling functions, document management, risks analysis and control, information security and configuration management;Context: governmental defense program with a budget of more than one hundred million dollars where Fundação Atech controlled and monitored the consortium companies activities;Deliveries: program policies (wrote and deployed), program and project indicators, Microsoft EPM implemented, program WBS, program schedule, risks workshops, quality control of consortium companies management deliverables, issues and risks management, financial management (Fundação Atech scope), status report meetings (internal and external) and relationship with client;Achievements: conquered the consortium companies and client trust and adherence, accomplished through stakeholder management and an effective best practice tailoring (using PMBOK guide, PRINCE2, ISO17799, ISO10007, ISO31000, CMMI, among others). Show less

Role: manage the wiring harness program for a new vehicle platform;Context: GM new global vehicle platform (4NB/PM7);Deliveries: program WBS, program schedule and budget, program plan, program controls, program governance framework, issues and risks management, team management, supplier management (600 items from 7 countries in the BOM), prototypes, component validation, equipments bought and installed, gate review reports (internal and external), status reports, financial… Show more Role: manage the wiring harness program for a new vehicle platform;Context: GM new global vehicle platform (4NB/PM7);Deliveries: program WBS, program schedule and budget, program plan, program controls, program governance framework, issues and risks management, team management, supplier management (600 items from 7 countries in the BOM), prototypes, component validation, equipments bought and installed, gate review reports (internal and external), status reports, financial management and relationship with client;Achievements: establish a reliable control framework, providing adequate program governance (the controls drawn by me to manage my program became a corporate standard and are nowadays used by every DELPHI program manager). Show less

Role: project management office (PMO) implementation;Context: 300 simultaneous projects and 70 project managers corporation;Deliveries: mapped processes, policies (wrote and deployed), project managers trained, high level management trained (awareness), templates, program management framework, project managers coaching, projects quality audits, project categorization criteria, indicators and dashboards, project managers support and portfolio management.Achievements: made… Show more Role: project management office (PMO) implementation;Context: 300 simultaneous projects and 70 project managers corporation;Deliveries: mapped processes, policies (wrote and deployed), project managers trained, high level management trained (awareness), templates, program management framework, project managers coaching, projects quality audits, project categorization criteria, indicators and dashboards, project managers support and portfolio management.Achievements: made the organizational change on a planned and prudent way, assuring the initiative success and the stakeholder satisfaction. Show less

Role: manage an OPEX reduction program; Context: reduce the OPEX expenditure by over one hundred million dollars;Deliveries: identified projects, evaluated feasibility, project plans, acquired resources (people, equipment and budget), team management, issues and risks management, status reports and sponsor relationship;Achievements: reports delivered with high integrity to the sponsor, leading to a high confidence relationship.

Role: act together with the IT department, proposing solutions for the detected issues and identifying opportunities to improve the efficiency and maturity;Context: multinational company looking for global structure;Deliveries: IT portfolio management, IT internal controls drawn, configuration management process (drawn and deployed), telecommunications bill process (drawn and deployed), access control process (drawn and deployed), IT governance framework and service desk process… Show more Role: act together with the IT department, proposing solutions for the detected issues and identifying opportunities to improve the efficiency and maturity;Context: multinational company looking for global structure;Deliveries: IT portfolio management, IT internal controls drawn, configuration management process (drawn and deployed), telecommunications bill process (drawn and deployed), access control process (drawn and deployed), IT governance framework and service desk process (drawn and deployed). Show less