Frank Reilly Email & Phone Number

New York, United States

Understand customer use-cases, requirements, and establish timelines with action items to onboard and support customers through the activation phase of the Customer Success Lifecycle. Support Escalation - communicate, explain, provide context, with engineering + support team members to troubleshoot and diagnose production-level issues with urgency.Cross-Collaboration with CSA and Product teams to understand, prioritize, and triage customer-driven product feature requests. Identify architectural issues and technical blockers proactively and pointing customers to proper resources, setting up time with Product, Solution Architect, Engineering, and Product team members.Pursue upsell opportunities, focusing on embedding and input table use-cases, along with cross-selling motions.Promote adoption through product enablement, listening to customer feedback, and ensuring customers are aware of relevant features respective to their use-case + goals with the product.

New York, New York, United States

Alteryx and Tableau subject matter expert (Platform & Solutions) and responsible for consulting, solution architecture, development and support of USEReady’s clients. Designed and developed interactive user’s stories and dashboards, and integrated by highlighting key metrics for executive management teams to gain foresight into internal projects and performance trends. Well versed in key components of data wrangling, modelling and visualization data.Responsible for providing/delivering new user training, developing and hosting webinars and live training sessions/workshops on Tableau software. Administering learning schedules, calendars, and maintaining participant records during training. Certified by Tableau to conduct four-day Fundamentals and Intermediate and three-day accelerated trainings.Provided consulting services to clients through Tableau's Expert Help Desk. Solved hundreds of complex problems in Tableau Desktop for Tableau users in North America, Europe, Asia and South America. Served as Tableau medic to handle these requests in real-time.

Loyola University Maryland, Baltimore Md

Provided minor medical care for student athletes, coordinated medical supplies and water during games, sanitized athletic training room and equipment. Set and managed appointments for students in athlete database. Responsible for organizing and managing files.

7201 Corporate Drive, Hanover Md

Collaborated with project managers to build a five-year operational spending plan. Surveyed project stakeholders to determine probability of return ranges for IT investment types. Analyzed initiative-to-project processes and outlined project life cycle. Created a model allowing projects to be categorized and ranked based on their relative importance to the agency’s goals—tailored for executive-level decision making and project management use. Incorporated findings from prioritization thesis into developing a new project portfolio management system for enterprise-wide IT departmental use.

Hillsborough, Nj

Performed seasonal farm duties and coordinated small work teams.

Hillsborough, Nj

Electronics manufacturing: assembled and tested various electronic products. Soldered circuitry for electronic heating control systems. Construction and office refurbishment including flooring, shelving, waxing, etc.

Dunellen, Nj

Provided landscape, gardening and lawn maintenance services for residential properties. Entrepreneurial contractor—coordinated supplies and negotiated contracts/prices.

Lebanon, Nj

Performed seasonal farm duties.

Bachelor’S Degree, Economics

Activities and Societies: Loyola Boxing Club, Spring 2017 Undergraduate Research Colloquium, Adam Smith Society, Sellinger Microfinance.

Education record