I am a training, e-learning, and business process analysis consultant specializing in managing cultural change during system implementations and conducting knowledge transfer with a variety of stakeholders (from front-line users to executive management). Along with classroom instruction, I also develop online instructional materials including interactive tutorials, live webinars, and support documentation for end-users. I use a blended learning and communications approach to prepare the user community for a new system and the inevitable business process changes that follow.I am proficient with a variety of communication platforms including SharePoint and Confluence. I am also an expert in developing content and tools with Adobe Captivate, Visio, PowerPoint, SnagIt, and others. I incorporate instructional design principles for developing engaging curricula. I also perform business process analysis as part of requirements-gathering using workflow modeling diagram techniques.I conduct business analysis assessments, fit-gap comparisons, and work to unite disparate projects into cohesively managed programs that deliver change efficiently and cost-effectively.