Felipe Andrés Quintupray González Email & Phone Number

Región Metropolitana De Santiago, Chile

Gran Santiago, Región Metropolitana De Santiago, Chile

• Coordinates pre-sales activities for company customers.
• Supports sales team on commercial opportunities & new deals.
• Interlocks with other teams to meet deals scope & requirements, taking into account each deal scope, terms, conditions and delivery date.
• Supports and takes care of new deals over Salesforce, as well as other internal company tools.
• Creates Siebel quotes, from quote creation & required approvals, until a formal version is ready for customer signature.
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• Customer database analysis for subsequent modeling and uploading on the (SaaS) platform.
• Supports Customer Success Manager customer portfolio management.
• Updating the platform as requested by customers.
• Updating on platforms related to the operation of the company, such as Monday, YouTrack, Notion, and ClientSuccess.

Gran Santiago, Región Metropolitana De Santiago, Chile

• Assists customers in the setup process of their SaaS website, as well as leading them through their Onboarding process until each website is live and ready to sell, meeting the customers needs and adjusting the product.
• Trains new customers on how to use the product as well as solving any inquiries regarding the product and associated in-house delivery system & fleet, via remote chat and meetings.
• Solves post- sales inquiries regarding the service, payments, website and… Show more
• Solves post- sales inquiries regarding the service, payments, website and product via one-to-one communication and personalized assistance.
• Updates the company’s cloud-based collaboration and project management tool with each customer Onboarding process status until live and peer-reviewed.
• Collaborates with the local & abroad sales team to ensure each customer Onboarding process is done in a timely manner and under the company procedures. Show less

Santiago, Región Metropolitana De Santiago, Chile

• Daily end-to-end approval and monitoring of new & ongoing businesses related to a given set of company customers, ensuring on-time and in-full delivery of goods & services, as well as billing and invoicing for said.
• Updating and processing information on a given set of tools, such as Salesforce, Hubspot and FIN700, in order to keep the company records, sales information and related tasks updated.
• Contact with customer’s logistics and invoicing teams to provide… Show more
• Contact with customer’s logistics and invoicing teams to provide updated information regarding each business. Show less

Santiago, Chile

• Delivery fleet acquisition and training through direct and personalized one-on-one communication.
• Paperwork related duties for new fleet members, with complete monitoring and screening of each new member.
• Review of shifts and staffing in customers’ point of sale to take proper actions, if needed, to avoid incidents on the service provided to each customer in the Food Delivery segment of the company.

Santiago, Chile

• Responsible for managing Emirates, Delta and Alitalia Airlines accounts for SCL operations.
• Works closely with the local operational team in order to meet customer’s requests and expectations.
• Commercial and operational relationship with each customer local team and home station.

Santiago, Chile

• Leads the Operations team, ensuring customer -LATAM Airlines- operation and day-to-day adherence to operational procedures & policies.
• Handles and solves operational issues involved in the service delivery.
• Provides relevant information for the generation of KPIs and is accountable for team and individual performance against a set of KPIs relevant to the customer.

Santiago, Chile

• Responsible for over 15 suppliers associated with LATAM Airlines’ on-board service.
• Tracking of suppliers and purchase orders to the different destinations that supply the customer's operation.
• Report and direct contact with the client, client’s customs agent and freight forwarders for the coordination and receipt the loads arriving from different parts of the world.

Santiago, Chile

• Direct contact with customers within the country in order to arrange shipments from the company to them.
• Ensures the proper issuing of invoices, dispatch orders and dispatch documents.
• Product labeling, price control and inventory.

Santiago, Chile

Translation of texts related to the company's vacation rentals and the Employee Manual for the United States in its Spanish version.