Joseph Fraile Email & Phone Number

Ontario, Ca, Us

Chino, California, United States

- Provide excellent customer service by assessing needs and answering questions for customers, increasing customer conversion rate by 30%- Handle register duties, improving customer conversion, IPT, and credit card applications, resulting in $6000 sales per week- Promoted to the Seasonal Sales Leader role within one year gaining managerial responsibilities such as managing register operations for significant returns, authorizing manager discounts, providing guidance to new team members, and leading daily operational activities.- Manage the inventory control of mirrors, wall art, and furniture to ensure constant stock of goods for customers

Santa Ana, California, United States

- Edited 2+ hours of various content weekly for staff training videos, podcasts, and social media channels via CapCut which streamlined nonprofit’s adaptation to media channels- Created, monitored, and reported on organic Tik-Tok brand awareness campaign on a weekly basis whichresulted in raising views by 25%- Helped the company adapt to Buffer & Monday.com to improve content scheduling organization and timely postings, uploading up to 3-4 videos per week

Fullerton, California, United States

- Designed and executed a survey via Qualtrics with 300 participants, yielding new target demographic research with insights into their behavior patterns and attitudes which assisted in developing a mixed media strategy- Collaborated in developing mixed media strategies and media mix recommendations for campaign utilizing social media, outdoor media, and influencer marketing to boost brand awareness- Helped design & deliver client report presentation, sharing target research report and media mix recommendations

Bachelor Of Communication, Emphasis On Advertising, Advertising

Digital Marketing

- Engaged in a 16-week fellowship program, acquiring expertise in Media Planning, SEO, SEM and developing media reports with heavy data.