Franklin D. Aguilar Email and Phone Number

Provide I.T. Services to home users, small and medium size companies Hardware, Software, Networking, graphic design, improve internet visibility by using SEO technologies, training, remote and onsite troubleshooting

Resolve technical problems and answer queries in support of internal and/or outside customer computer hardware, software, Secret Internet Protocol Router Network (SIPRNet), NIPRNet AFNet and RELCAN Networks and telecommunications systems. Diagnose, identify, isolate and analyze problems utilizing historical database records, keep track of work in REMEDY ticketing system. Alerts management to recurring problems and patterns of problems.

Operate with equipment systems that guard against aerial and space attack, provide situational awareness and warning from airspace. Conduct the planning and execution of airspace management required for supported echelon. Responsible for air defense airspace management cell equipment march orders, emplacements and level system maintenance. Evaluate intelligence data for force/engagement operations. Training and experience in Command post of the Future (CPOF), Air and Missile Defense Work Station (AMDWS), Forward Area Air Defense (FAAD), air tracking and diagnostic systems.

International Phone tech support for the company in English, Spanish and Portuguese, added new users, remove users, gave access and privileges using active directory, remotely connect to user terminal to troubleshoot, upgrade and or fix computers, solve user issues over the phone or escalate to on site tech support, track calls, conduct computer training to new employees, provide instruction of in house software to large groups of people

Provided customer support, computer troubleshooting, active directory management, switch panel cabling, fix network connectivity issues wired and wireless, new equipment deployment, computer image process, I.P. based projectors, Document all work using ticket on Peregrine system

Perform workstation hardware and software installations, computer troubleshooting, network connectivity issues, new equipment, re-image transfer files and deploy, Install software and new hardware roll out new technologies for the city, resolve trouble tickets escalated from call canter help desk.

In charge of maintaining onsite and off site data centers, with approximately 500 servers, installing and racking new servers and networking equipment, ensure the proper functioning of KVM over IP using DSView, tape backups rotation, shipping and receiving of new equipment, performed technical tasks as requested .

In charge of research and developing, creating advertising material, produced company website, administer server, support local and remote users with technical issues, for 5 different locations in California, train employees in the use of corporate software, and good computer practices, helped design and identify network topology and needs, interact with I.T. vendors and providers, purchasing and research.

customer service and crowd control for terminal 4.Promoted to corporate services where processed payroll for employees, computer technical support, repair computers, maintenance, and created database for employees’ customs seal data base control

Founder of Multitech, serving companies IT consulting, Hardware, networking, maintenance systems assembly.Duties included: Technical department management, included but not limited to customer service and technical support, computer maintenance services, software and hardware trained employees in customer services and technical support.