Fran Atchison Email & Phone Number

Greater Boston Area

Responsible for overall coordination of Delivery Team for the work requested by the Compliance, Legal, HR, Finance, Operations Shared Services and John Hancock IS Applications areas. Worked closely with the business Customer Relationship Managers and the EA Delivery Services Manager to prioritize work and resource assignments. In addition, coordinated with the two Delivery Team leads to distribute work assignments and report back the status of active work.• Partnered with Customer Relationship Managers to understand business strategy, requirements and prioritization of work. Acted as liaison between Delivery Team Leads, Customer Relationship Managers and EA Delivery Services Manager• Acted as departmental representative for corporate-wide Records Management procedures and documentation. Created process and documentation for production turnover process.

Greensboro, Nc

Partnering with upper level management of mid-sized organizations to identify their strategic business needs and goals. Includes analyzing existing work flows and issues through working with both systems and user representatives, identifying areas of change for systems, processes and physical plant improvements in order to meet customer goals. Present findings and recommendation for action to upper management and provide written detailed analyses of issues and recommended solutions. Coordinate the efforts of solution implementations as needed.• Assessed software requirements for an executive search and placement firm’s recruiting processes. Identified and prioritized the needs of the organization through gathering information from the management, recruiting, and technical teams. Determined the best software solution from enhanced-existing, out of the box, and customized applications. Presented and provided detailed recommendations to the stakeholders. • Investigated process issues within a manufacturing environment.Reviewed processes for various departments, conducted interviews with management and data gathering sessions with department team membersProvided senior management with recommendations for change and improvement. Areas of change ranged from modifying the organization’s receiving process in multiple plants, to implementing a more formalized change management process and utilizing collaboration tools to work more efficiently with their customers during product design.

Greensboro/Winston-Salem, North Carolina Area

Part of a large Financial Institution merger project, responsible for managing the migration of complex electronic commerce products. Overall project incorporated more than 300 FTEs and contract personnel over a period of three years. Functions include coordinating the phases of customer migrations across ECS product segments. Detailed knowledge of the products, services, and applications the customer was being implemented on, including data flows, basic database structure, technical environments, and security as well as the various functional groups that support the product/service. Environments included UNIX OS, DB2 servers, and customer-supplied data transmissions through EDI. Specifically, assignment involved the following portion of the merger project:Check Migration Project/Large Clients: Team size 7, duration 2 years• Developed, created and managed project plans, working with internal and external users, and project team.• Worked with multiple customers and the Enterprise team to transition customers on to integrated platforms while minimizing impact to customers and current business processes. • Coordinated user acceptance testing with customer’s finance and IT representatives for the more complex processes.Employed creative problem solving skills to generate solutions for customers; driving for efficiencies and best practices for streamlined and fast customer implementations. Included recommending/reviewing enhancements to product design and operational processes to ensure competitiveness, customer satisfaction, and/or improved efficiencies.

Accountable for application project management overseeing the plans, progress and implementation by utilizing Microsoft Project and Project Web Access, improving efficiencies and quality of the Center's program pre-work packages by approximately 50%;Expanded and upgraded the Center's EDI process using Bistalk to transmit data to existing and new vendors for scoring and reporting purposes, more than doubling the volume of automated processes; managed teams of contract developers, vendor developers and testers;Developed a system for translating the Center's core business program pre-work packages, developed in .net, using foreign language experts to appropriately interpret leadership style factors of prospective participants; this enabled for global expansion by introducing 5 new languages.Designed a plan for moving the computer systems and networking hardware from a smaller location due to office expansion by collaborating with the Greensboro headquarters operations team, the Singapore campus team and the Singaporean third-party vendor.

Managed a very comprehensive integration plan for installing Microsoft Office Suite at five geographical locations taking into account the locations diverse needs, capabilities and applications when upgrading a single, current version to the operating systems, desktops and laptops.

Greater Boston Area

Implemented and maintained client data on web-based claim reporting system. Coordinated the efforts of a team of analysts to identify and build client requirements into a new system using a VB-based 'designer' tool.

Greater Boston Area

for new and enhanced systems integrations, coordinating the efforts of systems and user personnel. Responsibilities included managing the design, testing, training and communications efforts for projects of varying sizes and durations. Lead an interdepartmental task force to report project implementation direction to senior management.

Greater Boston Area

Coordinated the transfer of eligibility information from multiple national client benefit systems to John Hancock's group insurance claim payment system. Worked closely with client human resources and systems personnel to understand their data and assure the accurate transfer of information.

Greater Boston Area

Managed both a project team of analysts and developers, and a departmental team of analysts in a matrix management environment. Coordinated the development of client eligibility data transfers for a new group insurance claim payment system using a relational database, including the conversion of eligibility processes from three existing systems. Performed cost benefit analyses, systems design, training and implementation.

Greater Boston Area

Accountable for systems analysis, design, implementation of an on-line readability system for contract writers. Performed feasibility study and cost benefit analysis, wrote high level and detailed design specifications, test plans, user documentation. Trained and developed new analysts and end users.