Fran Guzman Email and Phone Number

Identified, initiated, developed and built up an international database of target accounts derived through web research, cold phone calls, and e-mails to reach new prospects, customers and clients.Undertook research into target companies to identify potential match points and engagement strategies. Developed strategic campaigns aimed at establishing strong relationships with top suppliers, manufacturers, system integrators, distributors and consulting companies. Established solid commercial relationships, alliances, and partnerships implementing bilingual (Spanish-English/English-Spanish) communication skills to build a solid corporate network with Industry leaders and decision makers. Generated and managed international accounts in 4 different continental regions while promoting and attending International Fairs.

Hewlett Packard Customer Care, Support and Service Executive, Madrid | July 2008-June 2009 Managed customer database, received and resolved queries, incidents and complaints. Escalated prioritized requests and prepared reports [in English] for Hewlett Packard's regional headquarters in Europe. Reception Executive and Receptionist in five-star Hotels in Andorra | June 2010 - June 2021 Reservation management, check in, check out, billing, payments and incident reports. Administrative tasks inherent to the position.

Assisted in managing commercial and marketing relationships.Promoted marketing and advertising campaigns at a national and international level. Developed alliances with Regional and International fruit suppliers in North, Central, South America, Europe, New Zealand and China, to supply Colombias market. Participated in market analysis to identify trends and opportunities that resulted in the launch of new product lines.