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Fran H. is listed as Equipment & Communications Analyst at Masergy Communications based in Plano, Texas, United States. AeroLeads shows a matched LinkedIn profile for Fran H..
Fran H. previously worked as Inventory and Communications Analyst at Masergy Communications and Sr. Technical Assistance Engineer at Taqua Systems. Fran H. holds No, English, Psychology from Salisbury University.
Successfully managed numerous projects with DSC Communications for MCI and Sprint Accounts.Author of Technical Test Documentation, Software and Hardware Upgrade Procedures, Departmental Process Procedures, Software Command Line Syntax Documentation, Various Troubleshooting Plans.Successful troubleshooter for network and equipment problems (in field and in lab).Managed 14 Technical Support Engineers in the Customer Technical Support Center (CTAC) at DSC Communications.Self-trained and now an expert in International Shipping as well as using Oracle for purchase requisitions.
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Original respsoniblity was Network Operations Center Inventory control and allocations.*Identified hardware heat problem with Router equipment resulting in a full field Upgrade by manufacturer. This resulted in immediate benefit for customers and financial benefits to MasergyResponsiblities were added to include Router Orders for Activations Managers &.
Multiple roles for a start-up developer of softswitch technology.AccomplishmentsCreated and published half of all procedures and processes used by Taqua's Technical Assistance Center (TAC) for Field Verification Office Software Installations, Upgrade procedures for software 'fix' releases and hardware upgrades, Remote Support Troubleshooting.
Manage contract projects for US Government Emergency Telephone Service (GETS) contract.AccomplishmentsFulfilled contract requirement that was over one year behind schedule to provide the US Government a Technical Review Meeting that provided status of all ongoing projects with MCI/Worldcom and discuss future projects.Fulfilled contract requirement that was.
Selected for this new position which was created to resolve customer dissatisfaction regarding the new-product test process for DSC's family of digital cross connect products.Working from customer technical requirements, developed and executed system test plans, both internally and with customer. Authored all test-related documentation.Write generic.
Newly created position; turn-around responsibility for a formerly self-managed, 14-engineer customer support group suffering from a high incidence of customer complaints regarding team's responsiveness, technical knowledge and clarity of documentation. Worked extensively with major DSC cross connect customers.AccomplishmentsIdentified each team member's.
Managed numerous testing, FVO (customer beta-test) and rollout projects, as well as a wide variety of large-scale technical projects.Assigned US Sprint as primary responsibility for two years, with goal of improving this key account's level of satisfaction. Subsequently assigned to MCI account for a six-year period.AccomplishmentsCompletely turned around.
Cincpacflt - Pearl Harbor, Hawaii
Maintained, repaired and operated encrypted transmission systems. Time includes Active Duty, Active Reserve Duty and InActive Reserve Duty. Held Top Secret CAT III Clearance. Honorable discharge.
Wallops Island, VA
Engineering and program support for local area network systems.
Activities and Societies: Reporter for the college newspaper. Elected as Entertainment Editor after 2nd Semester. Had a radio show called.
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Fran H. is listed as Equipment & Communications Analyst at Masergy Communications.
Fran H. is based in Plano, Texas, United States.
Fran H. has worked for Masergy Communications, Taqua Systems, Mci/Worldcom, Dsc, and Dsc/Alcatel.
You can use AeroLeads to view verified contact signals for Fran H., including work email, phone, and LinkedIn data when available.
Fran H. holds No, English, Psychology from Salisbury University.
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