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Fran H. Email & Phone Number

Equipment & Communications Analyst at Masergy Communications
Location: Plano, Texas, United States 9 work roles 2 schools
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Role
Equipment & Communications Analyst at Masergy Communications
Location
Plano, Texas, United States

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Fran H. is listed as Equipment & Communications Analyst at Masergy Communications based in Plano, Texas, United States. AeroLeads shows a matched LinkedIn profile for Fran H..

Fran H. previously worked as Inventory and Communications Analyst at Masergy Communications and Sr. Technical Assistance Engineer at Taqua Systems. Fran H. holds No, English, Psychology from Salisbury University.

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About Fran H.

Successfully managed numerous projects with DSC Communications for MCI and Sprint Accounts.Author of Technical Test Documentation, Software and Hardware Upgrade Procedures, Departmental Process Procedures, Software Command Line Syntax Documentation, Various Troubleshooting Plans.Successful troubleshooter for network and equipment problems (in field and in lab).Managed 14 Technical Support Engineers in the Customer Technical Support Center (CTAC) at DSC Communications.Self-trained and now an expert in International Shipping as well as using Oracle for purchase requisitions.

9 roles

Fran H. work experience

A career timeline built from the work history available for this profile.

Inventory And Communications Analyst

Masergy Communications

Original respsoniblity was Network Operations Center Inventory control and allocations.*Identified hardware heat problem with Router equipment resulting in a full field Upgrade by manufacturer. This resulted in immediate benefit for customers and financial benefits to MasergyResponsiblities were added to include Router Orders for Activations Managers &.

Aug 2007 - Dec 2013

Sr. Technical Assistance Engineer

Taqua Systems

Multiple roles for a start-up developer of softswitch technology.AccomplishmentsCreated and published half of all procedures and processes used by Taqua's Technical Assistance Center (TAC) for Field Verification Office Software Installations, Upgrade procedures for software 'fix' releases and hardware upgrades, Remote Support Troubleshooting.

Mar 2000 - Dec 2001

Project Manager

Mci/Worldcom

Manage contract projects for US Government Emergency Telephone Service (GETS) contract.AccomplishmentsFulfilled contract requirement that was over one year behind schedule to provide the US Government a Technical Review Meeting that provided status of all ongoing projects with MCI/Worldcom and discuss future projects.Fulfilled contract requirement that was.

Nov 1999 - Mar 2000

Product Development Engineer

Dsc

Selected for this new position which was created to resolve customer dissatisfaction regarding the new-product test process for DSC's family of digital cross connect products.Working from customer technical requirements, developed and executed system test plans, both internally and with customer. Authored all test-related documentation.Write generic.

Aug 1997 - Apr 1999

Customer Technical Support Supervisor

Dsc/Alcatel

Newly created position; turn-around responsibility for a formerly self-managed, 14-engineer customer support group suffering from a high incidence of customer complaints regarding team's responsiveness, technical knowledge and clarity of documentation. Worked extensively with major DSC cross connect customers.AccomplishmentsIdentified each team member's.

Jul 1996 - Aug 1997

Sr. Customer Technical Support

Dsc/Alcatel

Managed numerous testing, FVO (customer beta-test) and rollout projects, as well as a wide variety of large-scale technical projects.Assigned US Sprint as primary responsibility for two years, with goal of improving this key account's level of satisfaction. Subsequently assigned to MCI account for a six-year period.AccomplishmentsCompletely turned around.

Oct 1989 - Jul 1996

Technical Facilities Control Operator

Cincpacflt - Pearl Harbor, Hawaii

Maintained, repaired and operated encrypted transmission systems. Time includes Active Duty, Active Reserve Duty and InActive Reserve Duty. Held Top Secret CAT III Clearance. Honorable discharge.

Feb 1978 - Feb 1993

Systems Engineer Technician

Integrated Systems Analysts, Inc

Wallops Island, VA

Engineering and program support for local area network systems.

Dec 1987 - Apr 1989

Network Operations Specialist

Us Sprint
Mar 1983 - Nov 1987
2 education records

Fran H. education

No, English, Psychology

Activities and Societies: Reporter for the college newspaper. Elected as Entertainment Editor after 2nd Semester. Had a radio show called.

Education record

University Of Hawaii
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What is Fran H.'s role at their current company?

Fran H. is listed as Equipment & Communications Analyst at Masergy Communications.

Where is Fran H. based?

Fran H. is based in Plano, Texas, United States.

What companies has Fran H. worked for?

Fran H. has worked for Masergy Communications, Taqua Systems, Mci/Worldcom, Dsc, and Dsc/Alcatel.

How can I contact Fran H.?

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What schools did Fran H. attend?

Fran H. holds No, English, Psychology from Salisbury University.

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